DISH Customer Service Retention reviews

2.8

28% would recommend to a friend

(113 total reviews)
avatar

Charlie Ergen

100% approve of CEO

5% positive business outlook

Customer Service/Retention employees have rated DISH with 2.8 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Customer Service/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service/Retention professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

113 reviews
1.0
Jul 5, 2018

Retention Specialist

Recommend
CEO approval
Business Outlook

Pros

Close to home and great coworkers

Cons

Unfulfilled promises regarding pay, new comp plan that NO ONE is making money on and 150% attrition!

5.0
Jun 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Great products and compensation. awesome colleagues and management.

Cons

Services/rates not competitive. stressful when channels wont be aired anymore.

1.0
May 14, 2018

Retention

Recommend
CEO approval
Business Outlook

Pros

The coworkers They are fairly good with PTO

Cons

They tell you how great the money is, how awesome the commission is. Then when they see that you're actually making great money, they change the comp plan to take it away from you. There are no opportunities for advancement. And if your in sales they will promise you the world to get you into retention. They will promise you can go back to sales if you dont like it.. They won't let you. If there is a need for ET, they will say you don't have to. But honestly, it's "mandatory voluntarily" if you get what I'm saying.

Viewing 94 - 96 of 113 Reviews

Glassdoor has 8,277 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.