4.0
Jan 16, 2016
Good place to start, you just can't finish
Former employee, more than 5 years
Green, OH
Recommend
CEO approval
Business Outlook
Pros
Hours are flexible, support department tries to make things better for their employees.
Cons
Management does not having a technical background. Most of them come from sales (Department Stores) so while they are heavy on customer experience, providing technicians with technical responses is a weakness. While working in support if you are not there for more than 3 or 4 years you don't really have a voice inside the company let alone the department, but once you are there for a while you get to know people better.