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Darktrace

Engaged Employer

Darktrace Cyber Customer Support Engineer reviews

4.2

89% would recommend to a friend

(33 total reviews)
avatar

Jill Popelka

Not enough data to show CEO approval

91% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Culture & values

4.5

Career opportunities

4.3

Work/Life balance

3.3

Senior management

3.0

Compensation and benefits

Cyber Customer Support Engineer employees have rated Darktrace with 4.2 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Cyber Customer Support Engineer professionals have an excellent working experience there. Darktrace is rated in line with the average (within 1 standard deviation) by Cyber Customer Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

33 reviews
5.0
Apr 13, 2023

Work/life at Darktrace

Cyber security specialist
Recommend
CEO approval
Business Outlook

Pros

As a cyber technoloy specialist at darktrace, my work/life balance is great. Having most of my time revolve around meetings, and some around backend work, this means that I sometimes have very busy weeks and very slow weeks. The ability to relax after a long day, or take off early to run errands has been wonderful and freeing.

Cons

In terms of career growth, promotions aren't hard to come by but branching out into your desired sector is not the easiest. With some teams being in the UK only, especially since I want to move towards the product development team, I wish they had more opportunities to do this within the US.

5.0
Jan 7, 2023

Great place to work

Cyber analyst
Recommend
CEO approval
Business Outlook

Pros

The people, respectful work environment, opportunities for growth, amazing health insurance, senior management really cares about diversity + inclusion

Cons

Only 1% 401k match, not great

5.0
Nov 2, 2022

Great place for analyst growth

Cyber analyst
Recommend
CEO approval
Business Outlook

Pros

Darktrace takes newer cybersecurity pros and offers a lot of training and support to elevate their skills. Overall they prioritise hiring those with work ethic, maturity, and emotional intelligence, so the team is overall fun and easy to work with. They promote growth in the direction you want to go. Its also a quickly growing international company, so there is a lot of room for business growth and related opportunities. This includes travel and (if you're a good worker) the potential for relocation. Exceptional workers can work fully remote, but otherwise expect to go into the office at least once a week. Lots of opportunities to go above and beyond and stand out. There are clear avenues to increase your pay and get bonuses.

Cons

There are growing pains. Pay might be a bit low relative to other companies, but the training and culture make up for it in my opinion. Working at DT as an analyst also means you get very good at using the DT technology suite, and can be fairly insulated from other tech. As such, some of the skills here do not feel very portable (although the core knowledge does)

Viewing 10 - 12 of 33 Reviews
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Glassdoor has 1,383 Darktrace reviews submitted anonymously by Darktrace employees. Read employee reviews and ratings on Glassdoor to decide if Darktrace is right for you.