Is Darktrace a good company to work for as a Cyber Customer Support Engineer?

Cyber Customer Support Engineer professionals working at Darktrace have rated their employer with 4.2 out of 5 stars in 33 Glassdoor reviews. This is a higher than average score with the overall rating of Darktrace employees being 3.2 out of 5 stars. Search open Cyber Customer Support Engineer Jobs at Darktrace now and start preparing for your job interview by browsing frequently asked Cyber Customer Support Engineer interview questions at Darktrace .

Does Darktrace pay Cyber Customer Support Engineer employees well?

Cyber Customer Support Engineer professionals rate their compensation and benefits at Darktrace with 3.0 out of 5 stars based on 33 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Cyber Customer Support Engineer salaries at Darktrace.

How happy are Cyber Customer Support Engineer professionals working at Darktrace?

89% of Cyber Customer Support Engineer employees at Darktrace would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Cyber Customer Support Engineer professionals have also rated Darktrace with a 4.3 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.7 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Darktrace?

Account Executive (382) , Business Development Executive (46) , Customer Success Manager (45) , Cyber Technology Specialist (43) , Enterprise Account Executive (36) , Software Engineer (27) , Customer Success Manager (CSM) (26) , Business Development Representative (BDR) (25) , Sales Development Representative (SDR) (24) , Inside Sales Representative (21) , Cyber Engineer (19) , Cyber Technologist (18) , Sales (18) , Senior Account Executive (18) , Solutions Engineer (14)

What are the pros of working at Darktrace according to real employee reviews?

"great people and learning oportinities" ((in 83 reviews)); "Great teams and individuals to work with and learn from" ((in 51 reviews)); "Great colleagues like most sales depts" ((in 41 reviews)); "Great technology and constantly innovating" ((in 35 reviews)); "• Good commission structure for a BDM role with no sales qualification required (only booking demos)" ((in 33 reviews))

What are the cons of working at Darktrace according to real employee reviews?

"Management can be poor and distribution is not ideal" ((in 125 reviews)); "very low pay for tech team" ((in 51 reviews)); "There is no training for leaders." ((in 43 reviews)); "Base salary is low and you only really excel if you have friends in high places." ((in 43 reviews)); "Horrible leadership and no growth." ((in 35 reviews))

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Darktrace Cyber Customer Support Engineer reviews

4.2

89% would recommend to a friend

(33 total reviews)

Jill Popelka

Not enough data to show CEO approval

91% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Culture & values

4.5

Career opportunities

4.3

Work/Life balance

3.3

Senior management

3.0

Compensation and benefits

Cyber Customer Support Engineer employees have rated Darktrace with 4.2 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Cyber Customer Support Engineer professionals have an excellent working experience there. Darktrace is rated in line with the average (within 1 standard deviation) by Cyber Customer Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

4.0

Sep 18, 2022

Very good fresh entry job with supportive team

Cyber analyst

Recommend

CEO approval

Business Outlook

Pros

-Work life balance -Healthy team culture -Supportive management -Very good welfare aside from salary package

Cons

-Remuneration package might not match market rate of other companies -Progression track unclear to some -Mid-level certifications are sponsored but almost impossible to get

3.0

Sep 9, 2022

Great company but no progress

Cyber security engineer

Recommend

CEO approval

Business Outlook

Pros

Great company with great culture, lovely people with exposure to security.

Cons

No progression and only good for graduates. Management needs to improve. Salary is below average.

1.0

Aug 11, 2022

Toxic Culture and Limited Progression

Cyber security analyst

Recommend

CEO approval

Business Outlook

Pros

Nothing much to really mention.

Cons

Inexperienced team lead @ APAC with a lack of leadership skill Ability for upward movement and pay increment is very limited since team lead @ APAC only earns $7k+ Zero regard for employee’s well-being Overpromising on bonus (whats the point of giving $1k for bonus? its like slapping the money at beggars) and fake news regarding quarterly bonuses

Viewing 13 - 15 of 33 Reviews

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Jobs at Darktrace

Technical Support Engineer

Senior Solutions Engineer

Technical Success Manager

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Darktrace

Darktrace Cyber Customer Support Engineer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very good fresh entry job with supportive team

Great company but no progress

Toxic Culture and Limited Progression

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