- While sales are obviously awarded commission when closing deals, not a single crumb is awarded to the other technical half (CT's, which is a Darktrace term for TAM) that often spend equally or more time in order to close a deal. This becomes more and more evident for larger accounts. The sales management openly admits that many deals would be impossible to close without the CT spending a lot of effort in assisting with the sale.
- Post-sales of large deals is entirely done by the CT, who gets little to no credit. Sales will usually spend an hour or so in renewing contracts, after it's been maintained for months or years by the CT.
- No performance metrics for non-sales. You'd be lucky to get a bonus at all, and if you do, it will be meager.
- Stock options are completely off the table unless you know someone in senior management or if you are ex-Autonomy (the entire management is ex-Autonomy).
- As the entire senior management consists of ex-Autonomy, you will be pushed out if you propose new or creative ideas that they disagree with.
- No performance reviews with your manager unless you ask for one. Even if one is arranged, issues are duly noted but rarely or never action by senior management.
- Raises are rarely approved. If they are approved, these are also meager compared to industry standards for Technical Account Managers or Sales Engineers.
- Learning curve flattens quickly unless you are able to work on strategic accounts which require a much greater level of technical and soft skill ability.
- Little to no training is provided after initial on-boarding. Systems are usually poorly documented.
- Some sales representatives are very disrespectful to CT's due to their commission tunnel vision. The sales management are not interested in improving this.
- Senior management has very little interest in post sales. This will likely bite them in the back at some point.
- Travelling can be very exhaustive. It is mandatory to travel for every meeting for new prospects, regardless of distance and location, even if you know the deal will never close.
