Is Darktrace a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Darktrace have rated their employer with 3.1 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of Darktrace employees being 3.2 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Darktrace now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Darktrace .

Does Darktrace pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Darktrace with 2.7 out of 5 stars based on 25 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Darktrace.

How happy are Customer Service Manager (CSM) professionals working at Darktrace?

43% of Customer Service Manager (CSM) employees at Darktrace would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Darktrace with a 3.3 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.1 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Darktrace?

Account Executive (382) , Business Development Executive (46) , Customer Success Manager (45) , Cyber Technology Specialist (43) , Enterprise Account Executive (36) , Software Engineer (27) , Customer Success Manager (CSM) (26) , Business Development Representative (BDR) (25) , Sales Development Representative (SDR) (24) , Inside Sales Representative (21) , Cyber Engineer (19) , Cyber Technologist (18) , Sales (18) , Senior Account Executive (18) , Solutions Engineer (14)

What are the pros of working at Darktrace according to real employee reviews?

"great people and learning oportinities" ((in 93 reviews)); "Great teams and individuals to work with and learn from" ((in 45 reviews)); "Great colleagues like most sales depts" ((in 45 reviews)); "• Good commission structure for a BDM role with no sales qualification required (only booking demos)" ((in 39 reviews)); "Provides pretty good benefits for all the therapy and anti anxiety medication you'll need to exist in the company." ((in 32 reviews))

What are the cons of working at Darktrace according to real employee reviews?

"Management can be poor and distribution is not ideal" ((in 127 reviews)); "very low pay for tech team" ((in 53 reviews)); "Base salary is low and you only really excel if you have friends in high places." ((in 43 reviews)); "There is no training for leaders." ((in 40 reviews)); "Horrible leadership and no growth." ((in 34 reviews))

Skip to content Skip to footer

Notifications

Darktrace

Darktrace Customer Service Manager (CSM) reviews

3.1

43% would recommend to a friend

(25 total reviews)

Jill Popelka

100% approve of CEO

52% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.3

Work/Life balance

3.1

Culture & values

2.7

Compensation and benefits

2.6

Senior management

2.5

Career opportunities

Customer Service Manager (CSM) employees have rated Darktrace with 3.1 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Darktrace is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

25 reviews

3.0

Feb 26, 2024

Good hybrid gig for recent grads

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Good benefits, Flexible work hours / hybrid, Good work culture at lower levels, great internal learning opportunities

Cons

Nominal pay compared to tech industry standard, Leadership is misaligned with incentives of lower level employees, company always seems to be restructuring, legal team is unqualified

3.0

Feb 2, 2024

Great product poor commission structure

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Lot of great innovation. Fast growing business

Cons

Since IPO slashed commission structure. Poor progression opps as senior leadership have a strategy to hire externally.

3.0

Dec 7, 2023

Good first experience into csm role

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Wonderful team, majority are young

Cons

Low base pay Poor internal communication from management

Viewing 16 - 18 of 25 Reviews

Top companies for "Compensation and Benefits" near you

Cisco

4.0★Compensation & Benefits

Capgemini

3.7★Compensation & Benefits

Salesforce

4.3★Compensation & Benefits

ADP

3.5★Compensation & Benefits

Jobs at Darktrace

Junior Cyber Analyst (Early Careers Program)

Technical Support Engineer

Sales Development Rep - Manager Outreach

Arlington, TX

View job

Account Executive- Core Acquisition

Darktrace reviews FAQs

Darktrace reviews Darktrace Customer Service Manager (CSM) reviews

Darktrace

Darktrace Customer Service Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good hybrid gig for recent grads

Great product poor commission structure

Good first experience into csm role

Top companies for "Compensation and Benefits" near you

Jobs at Darktrace

Darktrace reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Darktrace reviews FAQs

Jobs at Darktrace