Is Darktrace a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Darktrace have rated their employer with 3.1 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of Darktrace employees being 3.2 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Darktrace now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Darktrace .

Does Darktrace pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Darktrace with 2.7 out of 5 stars based on 25 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Darktrace.

How happy are Customer Service Manager (CSM) professionals working at Darktrace?

43% of Customer Service Manager (CSM) employees at Darktrace would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Darktrace with a 3.3 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.1 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Darktrace?

Account Executive (382) , Business Development Executive (46) , Customer Success Manager (45) , Cyber Technology Specialist (43) , Enterprise Account Executive (36) , Software Engineer (27) , Customer Success Manager (CSM) (26) , Business Development Representative (BDR) (25) , Sales Development Representative (SDR) (24) , Inside Sales Representative (21) , Cyber Engineer (19) , Cyber Technologist (18) , Sales (18) , Senior Account Executive (18) , Solutions Engineer (14)

What are the pros of working at Darktrace according to real employee reviews?

"great people and learning oportinities" ((in 93 reviews)); "Great teams and individuals to work with and learn from" ((in 45 reviews)); "Great colleagues like most sales depts" ((in 45 reviews)); "• Good commission structure for a BDM role with no sales qualification required (only booking demos)" ((in 39 reviews)); "Provides pretty good benefits for all the therapy and anti anxiety medication you'll need to exist in the company." ((in 32 reviews))

What are the cons of working at Darktrace according to real employee reviews?

"Management can be poor and distribution is not ideal" ((in 127 reviews)); "very low pay for tech team" ((in 53 reviews)); "Base salary is low and you only really excel if you have friends in high places." ((in 43 reviews)); "There is no training for leaders." ((in 40 reviews)); "Horrible leadership and no growth." ((in 34 reviews))

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Darktrace

Darktrace Customer Service Manager (CSM) reviews

3.1

43% would recommend to a friend

(25 total reviews)

Jill Popelka

100% approve of CEO

52% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.3

Work/Life balance

3.1

Culture & values

2.7

Compensation and benefits

2.6

Senior management

2.5

Career opportunities

Customer Service Manager (CSM) employees have rated Darktrace with 3.1 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Darktrace is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

25 reviews

5.0

Feb 23, 2023

A very exciting company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Company is a leader in the cyber security sector which is proving to be an ever more important area of technology. The tech is exciting to talk about and is constantly evolving, with new products being launched. Personally, my manager has been excellent at providing support throughout the onboarding process and helping me find my feet. There is also a great atmposphere with people from different teams and seniorities always happy to help and offer advice.

Cons

There are certain restrictions regarding when you can take your annual leave throughout the year, however I know this is in no way unique to Darktrace. As more and more people join the different teams, progression opportunities can seem less clear.

5.0

Jan 2, 2023

CSM at Darktrace

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Great people. Amazing products. Customers are nice and trust in the tech.

Cons

No cons. Great place to work.

3.0

Feb 10, 2022

Good team

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

The team is great. The work is interesting and not overly demanding

Cons

the compensation is not. You will never make the full bonus you are promised and it’s more based on company performance than your own

Viewing 22 - 24 of 25 Reviews

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Darktrace

Darktrace Customer Service Manager (CSM) reviews

Ratings by category

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Reviews by job title

A very exciting company

CSM at Darktrace

Good team

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