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      Darktrace

      Engaged Employer

      Darktrace Customer Success Manager (CSM) reviews

      3.1

      45% would recommend to a friend

      (24 total reviews)
      avatar

      Jill Popelka

      100% approve of CEO

      55% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.3

      Work/Life balance

      3.1

      Culture & values

      2.7

      Senior management

      2.7

      Compensation and benefits

      2.5

      Career opportunities

      Customer Success Manager (CSM) employees have rated Darktrace with 3.1 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have a good working experience there. Darktrace is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      24 reviews
      4.0
      Apr 19, 2023

      Great place to work in the cyber industry

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helpful colleagues Located in a place easily accessible by public transportation in Paris Prestigious customers Healthy work life balance

      Cons

      The Paris offices are, for the moment, not proper to welcome customers for on-site meetings

      5.0
      Feb 23, 2023

      Great team! Fab product!

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Amazing work environment -Teamwork -Helpful employees -Useful training to get up to speed with tech

      Cons

      -Holiday is limited to when you can take it during quarter ends -Work hours are not so flexible

      5.0
      Feb 23, 2023

      A very exciting company

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company is a leader in the cyber security sector which is proving to be an ever more important area of technology. The tech is exciting to talk about and is constantly evolving, with new products being launched. Personally, my manager has been excellent at providing support throughout the onboarding process and helping me find my feet. There is also a great atmposphere with people from different teams and seniorities always happy to help and offer advice.

      Cons

      There are certain restrictions regarding when you can take your annual leave throughout the year, however I know this is in no way unique to Darktrace. As more and more people join the different teams, progression opportunities can seem less clear.

      Viewing 19 - 21 of 24 Reviews
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      Darktrace reviewsDarktrace Customer Success Manager (CSM) reviews

      Glassdoor has 1,382 Darktrace reviews submitted anonymously by Darktrace employees. Read employee reviews and ratings on Glassdoor to decide if Darktrace is right for you.