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      Datadog

      Engaged Employer

      Datadog Customer Success Manager reviews

      3.5

      42% would recommend to a friend

      (45 total reviews)
      avatar

      Olivier Pomel

      86% approve of CEO

      74% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Work/Life balance

      3.6

      Culture & values

      2.9

      Compensation and benefits

      2.9

      Career opportunities

      2.7

      Senior management

      Manager, Customer Success employees have rated Datadog with 3.5 out of 5 stars, based on 45 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      45 reviews
      1.0
      Feb 18, 2026

      Not good - glorified sales job

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product, cross collaboration with very smart SE's.

      Cons

      Arguably the worst new hire onboarding I've ever had in the tech industry. As mentioned in the headline, this is not a CS job, this is a glorified sales position, the CSM is responsible for generating pipeline, maintaining SF hygiene, running disco calls and ultimately closing deals, but with absolutely no support from management and leadership. Extremely low pay for the amount of work you are putting in, as mentioned you are wearing multiple hats and if you are not hitting quarterly quota, they are really cutthroat with firings. Everything is just vibes in this organization, management keeps giving themselves promotions while the organization is struggling with hitting KPI numbers/quarterly targets. Promotion is completely non existent at this role, so even if you are good at this position, plan to exit out of Datadog within 2-3 years because you are not getting promoted

      avatar
      Datadog Response
      4mo
      Thank you for sharing your perspective. We’re sorry to hear that your onboarding and overall experience in the CSM role have felt misaligned with your expectations. We recognize how clarity in role scope and consistent manager support can meaningfully impact day-to-day experience. We encourage you to raise these concerns with your People Business Partner so they can be reviewed through the appropriate channels.
      1.0
      Jan 20, 2026

      UNETHICAL CIRCUS

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Office is nice and modern. Feels “cool,” but mostly just a distraction to make you give your soul to this place.

      Cons

      - Pay is a joke. CS does the work of account managers/sales reps but gets barely anything beyond a tiny bonus, even when you bring in more revenue than actual sales reps. - Management is completely clueless. Dictatorial, threatening, and obsessed with metrics while completely ignoring employees. - Everything is “mandatory.” Meetings, trainings, SKOs, they track attendance like it’s a game, no exceptions for being sick or having a disability. Absolutely illegal. - SKO sessions were pure theater. Mandatory attendance is scanned and points counted, not learning or growing. - The in-office policy is insane. No flexibility at all. - Most of the glowing 5-star reviews you see? Probably bots. No context, no real insight. Don’t trust them. - Turnover rate is INSANE, but guess what? You can’t find this information anywhere.

      avatar
      Datadog Response
      5mo
      Thank you for sharing your feedback. We are very concerned to hear about your experience, particularly regarding your concerns about management practices and workplace accommodations. We take such reports seriously, as they do not align with our commitment to a respectful and inclusive environment. We encourage you to provide more details through our anonymous third-party reporting channel, EthicsPoint: https://secure.ethicspoint.com/domain/media/en/gui/52231/index.html so our teams can investigate these matters fully. We wish you the best in your future career.
      Viewing 7 - 9 of 45 Reviews
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      Glassdoor has 1,933 Datadog reviews submitted anonymously by Datadog employees. Read employee reviews and ratings on Glassdoor to decide if Datadog is right for you.