Daxko reviews

DO NOT WORK HERE. Uncompetitive pay and benefits No growth opportunities Uncaring management Mediocre products Scary business outlook Daxko simply doesn't care about its employees, point blank period. Daxko recently changed from a twice-annual employee engagement survey to a once-annual employee engagement survey which was already a bad sign. The engagement survey was conducted in April and the meeting to read out results was scheduled for May. With the introduction of new CEO Jeff VanDixhorn, they postponed reading out the results of the 2024 engagement survey by a month to take "additional time to evaluate the best format for presenting the survey results". The meeting to read out the survey results was then rescheduled a month out. After taking an extra month to prepare, SLT provided one of the weakest survey readouts in my tenure at the company. They offered very few actual metrics of any consequence about the scores the company got and removed many metrics that were previously a regular part of the survey readout. They didn't talk about survey results by department, by office location, or by seniority at the company and left out many other significant metrics. The few results they did read out were cherry-picked to make them look good and allow them to pat themselves on the back in front of everyone. They even hung their hat on achieving a 13 overall promoters vs detractors score (out of a possible -100 or +100, which is a 56% [also known as an F, or failing grade]). They then proceeded to not read a single comment submitted in the survey (previously a regular part of the survey results readout meeting) because, according to Concetta Lewis, Vice President of Talent, comments are "opportunistic" and reading them live would not be helpful. Additionally, she said people would be upset if they read some of the comments but not all of them (an event that has never happened in the many engagement survey readouts I've been to). Comments are the ONLY "opportunity" we get to express how we feel about the company, so in that way, they are opportunist, though I do not think that's what she meant. All the while, during this meeting, Wendy White, CMO, was "fielding questions" from a secondary platform to share with the SLT. This secondary platform was no doubt a reaction to the previous engagement survey meeting disaster that is detailed in other reviews where former CEO Ron Lamb referred to comments and questions as "b*tching" and "static in the chat". White's "fielding" of questions amounted to compiling 5+ questions on a single topic into one quick thought, quashing all nuance in each in order to lob softballs to Jeff VanDixhorn for him to answer. Despite the softness of the questions, we received 0 meaningful answers. Every response was either a deflection of blame, an excuse, a rehashing of a previous unsatisfactory answer, or a direct accusation of blame against employees. Issues with compensation (issues that have been repeated at every engagement survey results meeting in the past) were glazed over and largely ignored with the promise of a coming "compensation survey" that employees will receive this fall (the results of the previous compensation survey in 2019 were "according to us, we pay you enough!", for clarity). Cries for support from employees saying benefits were getting worse were met with claims from Concetta that Daxko is "paying more out of pocket for our benefits" meaning they're doing nothing to improve the plan for anyone, just paying more for a bad plan, a classic lose-lose scenario. The rest of the meeting was more of the same. CEO Jeff VanDixhorn spoke about an SLT on-site that is going to happen in August to address some of these issues and reiterated the news of the coming compensation survey, but zero solutions to any of the problems brought up by question askers while also providing no further data from the survey. It was also stated that department heads were to have survey readout meetings for their individual orgs that would provide more detail about department scores, but so far, those meetings have not been scheduled. This was the worst example of an engagement survey readout meeting I've ever experienced and shows that Daxko is continuing to slide downhill, showcasing its continued lack of interest in its employees' wellbeing. Again, DO NOT WORK HERE.

This year the company has begun rolling our many changes, quickly. Our team was told we were abusing the flexible PTO policy. But the senior leaders were the ones approving PTO for people who were exceeding their limits. Some people who were “abusing” had COVID and others were taking care of sick family members. There is not a timely plan to replace several people on our team. Asking remote team members to commute unreasonable distances to offices is unacceptable. I feel like there is an intentional push to get us to leave the company so they can start over with people without expectations. I think it’s working.