Daxko reviews

3.3

53% would recommend to a friend

(328 total reviews)

Jeff VanDixhorn

77% approve of CEO

49% positive business outlook

Daxko has an employee rating of 3.3 out of 5 stars, based on 328 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Daxko employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

328 reviews
1.0
Apr 1, 2019
Recommend
CEO approval
Business Outlook

Pros

There’s a ton of natural lighting and other workspaces. Free coffee (Starbucks) drinks and fruits (no “snacks” such as chips, pretzels, cookies etc.) The workforce skews young if that’s your thing

Cons

Pay: the salaries across the company are frankly, laughable. Combine low market salaries with benefits that are continuously slashed and reduced, the company is only concerned with their own profitability, not the profitability of their human capital. The work that customer success puts in is significantly worth more than the 33k base salary everyone is offered Drama Club: There always seems to be backstabbing and constant passive aggressiveness. No one seems to know where they truly stand with their manager or the company at large Turnover: Daxko seems prone to excessive turnover. Whether it’s firing someone four months into a role or promoting someone who is under-qualified twice in a year, expect your role/teammates to change Cliquey: If you don’t fit an artificial mold that your manager has, you will be out the door before you know it. If you aren’t inherently extroverted, stay away from here. They want people who are happy go lucky and will die for the company. They expect loyalty but will give none in return Office life: Its an open office plan, but really it feels like you’re being watched or monitored throughout the duration of your shift unless you’re fortunate enough to be back behind the window. The nature of the work (basically a call center) makes it extremely difficult to form even basic office friendships with your colleagues as you or them are always on a call or solving a case. Cubicles are rather small. CEO & Leadership: The company is now run by a used car dealer who has been accused of mysognistic complaints at his previous stop. It’s almost as laughable as it is inexplicable and disgusting. For an Ivy League educated man, it is truly stunning how many outdated and inefficient philosophies and frameworks he holds. He frequently expresses his desire for employees to work longer hours (8+, praises those there hours earlier and later) but does not offer overtime or any additional benefits. Compared to the previous CEO, the new leadership team is lacking in vision, competency, and basic human decency.

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Daxko Response
7y
We appreciate your candid feedback. We agree that we have a great office space with some nice perks. These perks also include a sabbatical every 5 years, 401k matching, and uncapped earning potential with our generous bonus programs. I would like to take time to clarify a few points you mentioned. Total compensation: Our customer service team is the source for most promoted individuals. Coming in as an entry level position gives you the opportunity to move into positions across the organization which also include increase in compensation. With our bonus programs your earning potential is uncapped. In Q1 alone, we’ve given $35,000 in spot and bonus referrals. Turnover/Clique/Drama Club - We have had individuals leave Daxko voluntarily and involuntarily. Please know that no one is terminated without appropriate due diligence. And because our Customer Service team is one that is most promoted into other roles throughout the company, that team will have consistent change – but we think that’s a good thing. Culture is defined as values held by a group of people living together. Our values are, and continue to be Ownership, Integrity without Compromise and Synergistic Teamwork. With Ron Lamb, new CEO, joining we now add Individual Responsibility and a Desire to Win. The last two may challenge certain individuals, but we believe these are positive additions to push us forward as a world class organization. Office Life: Our open office is designed to foster collaboration and teamwork. This is visible to any individual that visits and tours our office. We also offer many options for privacy when needed including meeting space, break out rooms, and the Daxko Café. CEO & Leadership - We’ve shared your feedback with Ron, but we always encourage team members to get to know the CEO. He’s available and is more than happy to sit down in a small group or one-on-one with any of our team members. The continuous change at Daxko is exciting as it shows that we are a vibrant and growing organization. Again, we appreciate your feedback and wish you the best in your career moving forward.
1.0
Mar 14, 2019

Female engineers beware

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I was able to get some good experience working on challenging projects with current technologies/languages and agile methodologies. The office has a casual dress code and modern workspaces.

Cons

I was one of only two female engineers in the office, and we were both in our twenties. I mention that because older and more experienced female engineers probably knew better than to work at Daxko. During my two years of employment at Daxko, I saw no women in engineering management or engineering leadership. In fact, the two highest-ranking women in the whole company quit during the time that I was employed at Daxko, and a third soon after. The stereotypical bro culture is alive and well in the engineering department. My work was solid and I received nothing but good reviews from management, but my appearance and personal life were common topics of conversation among the men in the engineering department. I was always fighting to be respected and taken seriously. No matter how hard I worked, how professional I was, how appropriately friendly I was, it didn't matter. I was promoted without a raise, and when I left for a new company, I was immediately making 1.5 times what I made at Daxko. Members of leadership that I trusted would joke about me behind my back to other male coworkers. I filed a report with HR after one of them was physically inappropriate with me at a company party. Somehow, people found out and the rumors got worse. I quit a few months later. Since I've left Daxko, they've hired a new CEO who has been at the company less than a year and already has several harassment complaints against him. Read some other reviews-- he's misogynistic, and so are some of the new members of leadership that he's hired. Female engineers, stay away.

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Daxko Response
7y
Thank you for your feedback and review. It saddens us to hear that you didn’t have a good experience at Daxko. We want to address a few of the items you listed in your response. Women Leadership & Women in Technology - When it comes to representation of women in tech jobs, women hold 10 percent at Twitter, 15 percent at Facebook, and 17 percent of the tech jobs at Google. While the number of women in technology jobs at Daxko is on par with these numbers, our recruiting teams constantly strive to increase the diversity of our teams across the board. We welcome and encourage diverse applicants, including women for engineering and other tech positions. With respect to women in leadership, under our new CEO, 48% of all promotions in the last 6 months at Daxko have been female team members. Our new Chief Revenue Officer is also female. This brings the total women reporting to the CEO four out of nine. Complaint filed with HR – Daxko’s People Development team (HR) takes any complaint very seriously. When a complaint is received, the team moves quickly to investigate and address the situation with the highest level of confidentiality possible. The anonymity of this review does not allow us to research the situation, nor would we address an investigation in a public forum. Daxko promotes a culture of respect among its team members and does not tolerate harassment in any form. Again, we are sorry you did not have a good experience here, but we wish you the best in your future endeavors and support you in continuing to promote women in technology and leadership.
1.0
Feb 20, 2019

Time for a Workers Union

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free Friday lunch "Unlimited" PTO Generally friendly team members Casual dress

Cons

Corporate culture is beginning to creep in. Employees have been forced at threat of termination to sign a new, over-reaching non-compete agreement for all active employees). New employees should be warned, they will be forced to sign this if they want to work at Daxko - READ IT CAREFULLY. If you are seen to be in violation of this agreement and you do not work in the company's headquartered state of Alabama, you will be forced to travel to Alabama at your own expense to engage in litigation over any issues. Additionally, YOU will have to pay for all of Daxko's corporate attorney fees plus any associated costs with no limit on what the total could amount to. Daxko wants you to know that they are willing to bankrupt you if need be. If you leave Daxko for any reason (your decision or theirs) there is a two year ban on direct or INDIRECT competition, which could be interpreted as just about anything. One of the great benefits that gave Daxko an edge was that they have the Achievers Club trip for top performers across the entire company rather than only rewarding the sales team as corporate companies do. This makes a lot of sense for a software company since your technology teams are the brains behind the business. Because of high level leadership changes and the board's desire to cut spending, Achievers Club has been renamed and is now reserved only for sales team members. The response to this review will probably say that there is a conference in a city with an existing Daxko office for non-sales team members in replacement of Achievers Club, but in reality the sales team are the only ones who get rewarded for hard work. If you are considering apply, you may way to reconsider. Daxko has become heavily sales focused. If you are in the technology field, just know you have better options.

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Daxko Response
7y
Thank you for the feedback. We do have some pretty cool perks and great people in our office. We are all looking forward to warmer weather so that we can break out the shorts and flip flops. After a review of existing changes in laws and the acquisition of multiple companies, we wanted to ensure consistency across the entire organization. This did require us to roll out a revised restrictive covenants agreement, but please note, not much changed from the agreement we require all new hires to sign when starting. We agree that everyone should carefully review any document they are asked to sign. There has been a shift from Achiever’s Club, but it is not because we wanted to save money. Daxko Senior Leadership created the Daxko Development Conference to invite exponentially more individuals from across the organization to come together in one location to build cross-location and cross-team relationships, provide development opportunities and have some fun
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Glassdoor has 343 Daxko reviews submitted anonymously by Daxko employees. Read employee reviews and ratings on Glassdoor to decide if Daxko is right for you.