No Training - The "training" lasts for 6 weeks or so but you don't get trained on the specifics of your role or your client. You calculate net pay which is already automated in the software. Management admitted during a meeting that the content of the trainings are not meant for Payroll Specialists but for the Support teams. They required of me two 6 hour trainings even though they were specifically made for the Tax team. Payroll teams don't touch taxes. Enjoy sifting through outdated SOPs (if there even is one), and having to find out who knows what so you can get an answer to a question. If something ends up being wrong, good luck figuring out what happened and how to fix it. Basically, you need a friend who doesn't mind taking time out of their already busy day to walk you through a client they know nothing about. Chaotic Management - No agenda for meetings, they will call on you to take notes. Yes, like a classroom. You won't really find anything written anywhere and if it is, there's only a slight chance it's accurate. If you're promised anything, don't count on it. Business needs, you know. Information is all over the place. Set aside 30 minutes to find things. Toxic Management - And yes I mean, toxic. Constant gaslighting and belittling employees during meetings. If you ask a question, be prepared to either be asked why you didn't know that already, or have to rephrase the question five times because that particular manager doesn't know anything. I watched an employee struggle with frustration because of this during a call. It wasn't a hard question and it was valid. Also be prepared to be talked to like a child. You will be given homework, and it has nothing to do with responsibilities of the role. You must be receptive to feedback even though they aren't. If you're not, you're just being emotional and you need to fix the problem without any support from them. Weird Policies - There's an employee survey done annually. If you are out on leave, even medical leave, you are disqualified from taking the survey. Not sure why being disabled would mean a person should be removed from being able to participate in an employee survey about how they feel about the company. Employee Survey - Company got failing marks in interdepartmental communication. Nothing was done about it. Constant bickering between departments on who's job it was to resolve a problem. As a new employee I knew something was wrong during the first meeting. No one talked. So I did. At the end of the call I had to not only explain in front of everyone why I didn't do something (again, no training so I didn't know I had to do it in the first place), but they also had us write it up and email it to them. I never spoke up again. Their poor management skills and high school level of mean girl behavior will be made to look like it is your fault, and it is still happening. Just worse. Do not work in the payroll department at all.
