Delaware North reviews

3.5

52% would recommend to a friend

(2,593 total reviews)
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Jeremy M. Jacobs

57% approve of CEO

42% positive business outlook

Delaware North has an employee rating of 3.5 out of 5 stars, based on 2,593 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Delaware North employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Oct 3, 2018

Horrible Experience

Recommend
CEO approval
Business Outlook

Pros

The pay is good and the schedule.

Cons

The shift I was on had literally the worst co workers ever, first day I was literally just standing there and no one even acknowledge me, the guy they had training didn’t even want to train me it was horrible, they had music with cussing in every sentence playing loudly take note that we were in the airport.

1.0
Jul 31, 2018
Recommend
CEO approval
Business Outlook

Pros

4.5% to 5% 401k match

Cons

1 week of Vacation only AFTER 1 year of service. 0 sick time, 0 holidays, 0 personal days for hourly jobs. Little to no training in stores No raises for 2 years Inconsistent rules Schedules are sometimes posted less than 2 days ahead Feel like you have to watch your back

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Delaware North Response
7y
Thank you for your feedback. Please be assured we value your concerns and will address them as best we can. We’d like to suggest reviewing our company’s Open Door Policy that includes associate guidance on reporting concerns, including at the local unit level. A copy of the policy can be found within our company’s Associate Handbook available at your unit’s Human Resources Office.
1.0
Jan 8, 2018
Recommend
CEO approval
Business Outlook

Pros

The only reason I stay is it's good money. And I've lost 15 lb since working there.

Cons

So there is not enough lockers for all of the employees. So bringing a lunch from home is out of the question, there is no where to store it. I personally watched my manager throw away a co-workers food because they stored it in a work cubby. However we don't get any discount on food during events (which is everyday) and all we get is a voucher for a hot dog everday. If we even get a break at all. Most employees do not get any breaks, even after working 10 hr shifts (boh does get lunch breaks, majority of the time. foh usually isn't allowed). But managers will sit right in front of us, not only eat but drink alcoholic beverages too. I thought that wasn't allowed. We had a manager so drunk on new years, he threw up on his shirt and continued to work. Also we live in Michigan, it is winter. They posted signs around the arena to try not to wear your coat inside. Because there's nowhere to store them . It's disgusting how these managers act, and treat their employees. Oh and HR will tell you, that they are overwhelmed and can't do their job accordingly. If you go to them with a problem, they will just inform your manager and you WILL get retaliated against, if not fired. And HR will not have time to even get a statement from you, or hear your side. You cannot have your cell phones on you . But nobody answers the phone if you try to call any restaurant . So if you have children , and there is an emergency there is no way they can contact you . You can't wear a jacket if you do get a break . However you're not supposed to be in company uniform . You have to pay $5 a day for parking, but you're not even guaranteed to get a shuttle if it's outside of shuttle hours. So now you either have to pay an Uber or walk the city of Detroit to get to your vehicle. General managers are allowed to hang out with employees outside of business hours, and these employees will get favored because of it. They will get more hours, and breaks. Performance , has nothing to do with hours or privileges . I expected better from this company. It's honestly a law suit waiting to happen..

Viewing 19 - 21 of 2,593 Reviews

Glassdoor has 3,058 Delaware North reviews submitted anonymously by Delaware North employees. Read employee reviews and ratings on Glassdoor to decide if Delaware North is right for you.