Delta Air Lines reviews

4.2

81% would recommend to a friend

(8,182 total reviews)
avatar

Ed Bastian

85% approve of CEO

79% positive business outlook

Delta Air Lines has an employee rating of 4.2 out of 5 stars, based on 8,182 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Delta Air Lines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Aug 22, 2017

Disgraceful company

Recommend
CEO approval
Business Outlook

Pros

You make good friends. That's about it.

Cons

I can't say enough bad things about this company. I was here almost three years. I fell for the brainwashing and the "family" talk at the beginning. It wasn't until a year in that I started to see through it all. Employee morale is at an all time low. You are used and abused every single day. You work 12-14 hour days with no breaks, constant abuse and bullying from passengers, and in horrible disgusting work conditions. When you are reaching the 15 hour duty limit, you are entitled to walking away but most of us were bullied and threatened into staying. Say goodbye to ANY holidays with family at home ever again. Even memorial day, labor day, etc. During the summer you are forced to be constantly away from home as you work 100+ hours. One months this summer, I was home only 5 days, and that was without picking up any extra trips. You are punished for being sick. The company literally says they "expect" you to only be sick twice a year. Is this a joke? We work on disgusting, never cleaned airplanes filled with bacteria while passengers are coughing, sneezing, vomiting, all day long. We hardly ever sleep, and when we do, it is often interrupted by phone calls from crew scheduling. The long days, lack of sleep deprivation, and no breaks are incredibly hard on our bodies and unhealthy. But we can never get sick?? Oh and good luck seeing a doctor when you ARE sick, as Delta proudly boasts the worst health insurance in the industry. Every single time I picked up prescriptions, the pharmacists were embarrassed to tell me the cost, or often whispered it to me. They have told me that they never see costs this high, and when they do, it is with someone who doesn't even HAVE insurance. The passenger behaviour has gotten OUT OF CONTROL. This behaviour and this entitlement was single handedly created by Delta!! I showed up to work every single day on time, in my three years there I only called out sick four times. I came to work, I was kind and respectful to passengers , and all I received in return was constant abuse and disrespect from the passengers and company. Passengers would write in making up stories about you that never happened, hoping they'd get some kind of compensation. You'd be called in to talk to your manager about the write up and then you'd be punished for something that never happened!! The company NEVER had your back. Welcome to the "family" !!! The company will lie to you day in and day out. We are "innovation, expanding, fixing, improving. " Delta was never doing any of those thing. Its no wonder the staffing problems have gotten out of control, because all of the flight attendants are calling out sick. Why? Some of them are actually sick. Most of them just WANT TO BE HOME and do not want to work because of how horrible the conditions have become! The trips have gotten worse and worse. The duty days are longer and longer, and without a union and contract things will only continue to get worse!! I left before I had to stand by and watch the company fall to pieces. You are nothing but a number here. All of us KNOW what is happening, some are turning a blind eye, too afraid to speak up. If you speak up and ask for respect and fairness, you are punished. Many are finally opening their eyes and waking up to the constant abuse and disrespect from the company. Unfortunately only a few of us are brave enough to speak up, or to leave so this company can no longer abuse you.

3.0
Apr 7, 2018

No Future

Recommend
CEO approval
Business Outlook

Pros

Delta offers all employees wonderful travel benefits, the people you work with are amazing, and the job itself is fun (most of the time). They will also match 3% of your 401k contribution for RR employees

Cons

You will only be hired as a ready reserve and then it will literally take years to get a full time position. I have been with the company for 2 plus years and have applied for over 60 FT positions all over the country and haven’t gotten one face to face interview. As a ready reserve (RR) you do not get raises after your first year, you receive no medical or dental insurance, and no paid benefit time such as sick, vacation, or holiday. You are mandated to work no more than 1400 hours a year on a fixed schedule, which changes every 6 months. My station mandates that all RR agents work that 1400 hours a year so finding a FT job to work around the twice a year changing schedule is nearly impossible. Also, if flights are delayed and you work an afternoon shift, you are mandated to stay (sometimes many many hours) until your delayed flight takes off. This will interfere with any secondary job or obligations you have outside of your part time job with Delta. Delayed flights happen daily so YES, it will definitely happen to you and repeatedly. I have seen FT positions be filled in a way which is not accordIng to policy or seniority. The culture and values that the company says they have are often quite different than what I see happening at my station with management. My station has a high management turnover. In my short 2.5 years of being there, there is not one general manager, nor operating service manager, that was there when I started. Our current management seems to change the rules every 3 months to suit their needs. No consistency in enforcing rules/policies makes for disgruntled employees. I truly am beginning to feel that with Delta it is who you know, not what you know that will get you further.

5.0
Oct 10, 2014

flight attendant

Recommend
CEO approval
Business Outlook

Pros

flexibility, travel benefits, good insurance and 401K benefits. opportunity to fly international if desired. Professional working environment. Easy jump seat policy to travel when commuting.

Cons

You can't make plans that you can count on during the month due to being on reserve when you start working. It takes a while for pay to be high enough to lie comfortably.

Viewing 7 - 9 of 8,182 Reviews

Glassdoor has 9,264 Delta Air Lines reviews submitted anonymously by Delta Air Lines employees. Read employee reviews and ratings on Glassdoor to decide if Delta Air Lines is right for you.