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      Delta Defense

      Engaged Employer

      Delta Defense reviews

      3.8

      74% would recommend to a friend

      (175 total reviews)
      avatar

      Tim Schmidt

      85% approve of CEO

      73% positive business outlook

      Ratings by category

      4.0

      Culture & values

      4.0

      Work/Life balance

      3.9

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      Delta Defense has an employee rating of 3.8 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Delta Defense employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      175 reviews
      4.0
      Jan 6, 2024

      Awesome culture!

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love working at delta!

      Cons

      Can be pretty political if you want to move up

      avatar
      Delta Defense Response
      2y
      We appreciate you taking the time to share your experience with us, and for being part of our amazing Outside Sales Team! It's fantastic to hear that you're enjoying the unique culture at Delta Defense, we prioritize and champion our culture every day. We also take your feedback regarding career advancement seriously. We strive to provide equal opportunities for all team members to grow and advance within our organization. We understand that perception can be powerful, and we want to ensure our promotion process is as transparent and merit-based as possible. We strongly encourage you to share your specific concerns or suggestions on how we can improve, with your Manager or Human Resources. We value your input and are committed to making Delta Defense a great workplace for everyone. Thank you again for your review.
      3.0
      Jan 5, 2024

      Great people, but unrealistic targets

      Customer engagement representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is overall a good job with the option to work remotely. The customers are great and if you support the second amendment you'll love this job. The benefits are good too.

      Cons

      Over the last year, there has been more competitors targeting Delta/USCCA pretty aggressively. Due to this, call volumes have skyrocketed and the customers who call in are no longer pleasant. What seems unfair is the phone representatives have metrics to meet which is of course reasonable to have goals, but they are continuing to raise them while not giving us a sure fire way to meet them. If we don't "Save" a member from cancelling it counts against us, yet everyone who wants to cancel is calling due to the allegations made against the company that the company doesn't directly address making it impossible for them to be "saved". On top of that, there is a separate department for "saving" members that get paid 4 dollars more an hour (this information is publicly available on the company website) yet we are still required to do their job because the company won't hire more people for their department. They have a hard job don't get me wrong, but they are getting compensated more to do it meanwhile we are doing their job on top of our job and not getting the compensation they do. How does that make sense?

      avatar
      Delta Defense Response
      2y
      Thank you for sharing your feedback and experiences about working at Delta Defense. We're pleased to hear you appreciated the remote work option and the benefits we offer. We understand that the growth of our industry can present challenges, including increased call volumes and competition. It's important for us to adapt and evolve to effectively serve our members, meet our goals, and grow as a company. You've raised valid concerns about balancing responsibilities between our Customer Engagement and Member Retention teams. We want you to know that we're taking action to address this. We're currently in the process of expanding our team to handle the call volumes better and share our responsibilities more evenly. This will improve the workflow and enhance our overall service to our members. We address problems head-on, and we are currently addressing staffing appropriately and transparently, always keeping the best interests of our members and employees in mind. We appreciate your advice to management. Your feedback helps us to continuously improve and ensure that Delta Defense remains a most loved workplace. We wish you every success in your future endeavors.
      5.0
      Jan 2, 2024

      Great company culture

      Backend engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture. Every employee contributes a great deal and there are a lot of opportunities to grow.

      Cons

      May be difficult for new engineering employees to get a hang of the architecture and how everything works.

      avatar
      Delta Defense Response
      2y
      Thank you for taking the time to leave a review and being part of our IT team! It's rewarding to hear that our team members appreciate their growth opportunities! We make efforts to foster a culture where every employee can contribute and be supported. Secondly, the feedback about the challenges new engineering employees may face when trying to understand our architecture is noted. We know there is a lot to learn as a new hire. We try to simplify and support our newest IT Team members. In 2023, we hosted IT Week at our headquarters and had some team reorganizations to help remove barriers. We're committed to continuously improving our processes and communications to ensure that team members are supported and can get up to speed as quickly as possible. Keep sharing your thoughts, feedback, and ideas with your manager. They help us understand where we're doing well and where we can improve. Together, we can continue to build a culture of growth, opportunity, and mutual support.
      Viewing 58 - 60 of 175 Reviews
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      ReviewsDelta Defense reviews

      Glassdoor has 176 Delta Defense reviews submitted anonymously by Delta Defense employees. Read employee reviews and ratings on Glassdoor to decide if Delta Defense is right for you.