Is Deltek a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Deltek have rated their employer with 4.4 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of Deltek employees being 4.3 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Deltek now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Deltek .

Does Deltek pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Deltek with 4.1 out of 5 stars based on 29 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Deltek.

How happy are Customer Service Manager (CSM) professionals working at Deltek?

97% of Customer Service Manager (CSM) employees at Deltek would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Deltek with a 4.7 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.3 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Deltek?

Sales Development Representative (SDR) (70) , Software Engineer (57) , Customer Success Manager (40) , Account Executive (39) , Senior Software Engineer (35) , Consultant (30) , Sales Representative (27) , Customer Care Analyst (25) , Manager (25) , Customer Success Manager (CSM) (24) , Associate Research Analyst (23) , Associate Software Engineer (23) , QC Engineer (23) , Sales (23) , Sales Development Representative (21)

What are the pros of working at Deltek according to real employee reviews?

"Work life balance is great and the fact that the company genuinely cares for it's staff is so encouraging." ((in 249 reviews)); "great workplace and culture;" ((in 249 reviews)); "Benefits are great and the company has a lot to offer like activities that promotes work" ((in 184 reviews)); "The people are great and easy to get along with." ((in 145 reviews)); "They more bonuses than the companies I applied for and its permanent work from home." ((in 99 reviews))

What are the cons of working at Deltek according to real employee reviews?

"Low pay and hard to move up the ladder" ((in 49 reviews)); "We already went through that cycle with New Mountain and it's quarterly layoffs for a few years and it was incredibly depressing." ((in 35 reviews)); "Culture is changing due to upper management changing" ((in 13 reviews)); "Management consistency varies, with some instances of favoritism and high ego" ((in 6 reviews))

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Deltek

Deltek Customer Service Manager (CSM) reviews

4.4

97% would recommend to a friend

(29 total reviews)

Bob Hughes

96% approve of CEO

96% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.7

Work/Life balance

4.4

Senior management

4.3

Culture & values

4.1

Compensation and benefits

3.7

Career opportunities

Customer Service Manager (CSM) employees have rated Deltek with 4.4 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an excellent working experience there. Deltek is rated 21% above average by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

29 reviews

5.0

Oct 16, 2024

Good company to work

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Work-life balance, great peers and benefots

Cons

i can't think of any cons

3.0

Sep 24, 2024

Structured approach & Growing company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Big organization, there is a process for everything, decent compensation, remote work

Cons

Work-pressure and load quite high on each individual

4.0

Sep 10, 2024

Work Life Balance, Great Benefits and Opportunities to Grow

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

-I specifically love that in Deltek they advertise work life balance by creating a specific method for you to actually take a break from work without taking out a day of your leave credits. -They also have these resources for you to fully take advantage of to let you continue learning and exploring other opportunities within the company. -In my business unit, I love that early on they instill the values of the products. I also had an onboarding timesheet, it has specifics of what I should be learning and achieving each week. -Deltek will take care of you in and outside of work, it being a remote work set up, they still have these benefits in place to make sure that when you do go to the office you have food and transportation.

Cons

-It depends per business unit, in mine, I had to go through 3 different interviews in one day. I would day it's beneficial and also quite tiring for the interviewee to be subjected to an hour long interview each in one day but I get the logic of it being done that way to keep the process moving fast.

Viewing 16 - 18 of 29 Reviews

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Deltek

Deltek Customer Service Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company to work

Structured approach & Growing company

Work Life Balance, Great Benefits and Opportunities to Grow

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