I was 15+ years in support...Found out I was lied to in the interview process - I was told I could make Senior Analyst in a year, then the switch of not being able to even be considered for the bump until 5 years. Training on the product is non-existant...training consists of the Sales approach and not anything about the system from a tech or admin point of view. Management is so deep in itself that everyone knows each other and isn't willing to hear new ideas or even consider hearing that someone might have said or done something offensive when it's brought up. HR is the same way. Pay is laughable for the amount of extra hours you have to put in and if you're not meeting internal metrics, your supervisor will have a sit down with you. The stress of the position is so bad the job wasn't worth it in the end. There's no room for advancement...multiple people have commented about having "breakdowns" and having to go to therapy because of management.
