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Devoted Health

Engaged Employer

Devoted Health reviews

3.6

65% would recommend to a friend

(106 total reviews)
avatar

Ed Park

85% approve of CEO

68% positive business outlook

Ratings by category

4.3

Compensation and benefits

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Senior management

Ratings by demographic groups

Reviews by job title

106 reviews

Reviews about "Compensation"

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2.0
Feb 14, 2025

Things are changing, its starting to feel like a sales job, everything going downhill since NBAs

Member service guide
Recommend
CEO approval
Business Outlook

Pros

They will pay us an internet bonus every month, great health insurance and other benefits are good. They will give us time to balance life and work a little, if we get sick we do get time off, if we need anything they try and find the way to listen to us on many things. When we started I really felt like it was the best workplace ever, but some things are changing in 2025.

Cons

Ive been working as a Tier 2 Guide for several years now, when DH started everything was amazing, it really was the perfect place to work. Things started changing when someone got the idea to start practically upselling which was never part of our job description, we have to offer appointments for members and now very soon seems like it will be a requirement that we get people to actually schedule these appointments we offer at least 50% of the time. I dont know how this is a good plan for members or guides, causes a lot of unnecessary stress to solve all kinds of problems on or under 15 min and on top of that we have to be pushy even if people are tired of life already, sick etc, this is a horrible idea, please work on letting us do these NBAs as an option or at least let us just offer. Quality is more important than quantity, dont forget the ideas you had to treat us guides as family when we started just because you are growing so fast. I also don't think Bilingual guides are getting properly compensated for switching between languages all day. Theres no difference in pay, why should we put the effort into providing customer service in two different languages? Some things don't seem fair anymore, they keep adding responsibilities and pay doesnt really change much.

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Devoted Health Response
1y
Hi there, Thank you for all your work and dedication as a Member Service Guide the last several years. We are happy to hear that you’ve enjoyed some of the benefits we offer – health insurance and internet stipend – as well as the time off policy, but we’re sorry to hear that you’ve been affected most recently by some of the responsibilities in the role. Going above and beyond to support our members has always been at the heart of what Guides do. We don’t just solve problems—we take the time to understand each member’s needs and help them navigate any challenges they may face down the road. This includes connecting with members and using technology and data to better understand their needs, helping them find a doctor or specialist who aligns with their values and preferences and listening closely to recognize when extra support from our clinical partners could make a difference. Thank you for your perspective on compensation, also. We pride ourselves on offering a robust total compensation package for all Member Service Guides that includes competitive base pay, quarterly bonuses, equity, and company-paid benefits, ensuring all team members are valued for their contributions, skills and experience. We know it takes time to leave us feedback and your perspective. While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We know that each perspective is different and we welcome the opportunity to hear more if you'd like, so we can learn. If you’d like to continue the conversation, please reach out to Michelle Mulcahy @ mmulcahy@devoted.com. Thanks again, People & Talent @ Devoted Health
2.0
Jan 6, 2025

Turn and burn

Care navigator
Recommend
CEO approval
Business Outlook

Pros

Remote and decent pay. Provided equipment

Cons

I was a remote patient navigator for devoted health. They try with the training but management and the way they run. It is like sales instead of patient navigation. The amount of calls that you have to do every day is way too much and they expect you to talk their clients into getting telehealth appointments and most of these people are over 60 and are not good at technology and don’t wanna do it. You will get put on a performance plan if you don’t meet these quotas.

1.0
Dec 13, 2024

-10 out of 10

Licensed insurance agent
Recommend
CEO approval
Business Outlook

Pros

Good benefits Good pay Decent hours

Cons

I worked for devoted for roughly a year and a half when I first started working there I told everyone I absolutely fell in love with the company. It was amazing. They had great benefits. It was such a fun work environment, and overall just the place to be not only was it a positive environment for myself with great pay. They also truly did hold a member value it was everything that I was looking for in an insurance job and I was so thrilled to be there. I had a very successful first AEP with them and was thrilled to continue my career benefit changes rolled out for 2025 and the plans were absolute garbage in the economy that we live in and the population that we serve the benefits were just very unreasonable and as much as I would love to say, people will enroll for the customer service at the end of the day they have to be able to afford their healthcare and with the benefit changes for Devoted Health for 2025 that is something that is not doable for the community that we serve. I was so extremely disappointed to have to even attempt to sell plans for Devoted Health for 2025 as much as I loved my role and loved my work family. I was let go right before Christmas. It really made me feel like I was “a part of the family.” All in all I wouldn’t recommend working here at all so disappointed I wanted to pursue a lifelong career here. My supervisor was absolutely amazing and I hated that I was let go she was the most best supervisor I have ever had. The favoritism is so outrageous, but I won’t even go into all that. I think my review has spoken for itself. If you go to work here best of luck to you. It all goes downhill.

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Devoted Health Response
1y
Hi there, Thank you for taking the time to share your experience with us as a licensed sales agent. We’re happy to hear that your initial time with Devoted was positive and that you enjoyed your team and direct supervisor. We’re sorry to hear through your review that your overall experience declined in the past year and appreciate you taking the time to leave us some feedback. Although the 2025 plans included some benefit reductions, our product offerings aimed to provide benefits that appealed to the majority of beneficiaries. Many Medicare Advantage plans nationwide implemented reductions, prompting beneficiaries to explore other options. Devoted’s strategy focused on ensuring that our members were enrolled in the best plan to meet their needs, even if that meant switching carriers. We're committed to a workplace where everyone has equal opportunity to succeed. We have processes in place to evaluate and enhance our management practices, and we are committed to providing our managers with the tools and resources they need to support their teams effectively. While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We know that each experience is different and we welcome the opportunity to hear more from you about your perspective so we can learn. If you’d like to continue the conversation, please reach out – Jacquelyn.Singleton@devoted.com. Thanks again, Jacquelyn Singleton
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