Dexcom reviews

3.6

60% would recommend to a friend

(363 total reviews)
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Kevin Sayer

78% approve of CEO

61% positive business outlook

Reviews by job title

363 reviews

Reviews about "Compensation"

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2.0
Apr 29, 2016
Recommend
CEO approval
Business Outlook

Pros

This company looks great on a resume and has an incredible product. They have a snack bar in the building and I made great relationships with my coworkers. Their ergonomics program is amazing, and that department is incredibly nice and really do care.

Cons

This is related to tech support- they are open 24 hours. Make sure to eat and go to the bathroom before work because you will be glued to the phone and your desk all day long. I was reading other reviews and they are spot on. Be prepared for your family and personal life to suffer. You will work Christmas Day, thanksgiving and any other holiday. The patients are nice, but are not so nice after holding 30-60 minutes to talk to you! Management says that if they get mean (which they do) you can give them a warning. But you will get verbally abused and cussed at. Everyone calls in sick because you are so stressed out and overworked your immune system is non existent. They also call in sick because when you can, people go out drinking together at night to forget about their awful day and what their life has become. There are cliques and favoritism through the roof. Just sit at your desk and mind your business. Starting pay is slightly higher than other companies but you have to work so much. You will know HR staff by first name. Also parking is awful, be prepared to walk. If you need to sleep on your lunch break it takes forever to walk to your car. Security guards are nice though. They expect you to complete calls and documentation of the call in a timely manner but it takes FOREVER to document and you have to ask the patient a ton of questions. My advice to you- take the job, but apply at other places while you work here.

1.0
Apr 24, 2016
Recommend
CEO approval
Business Outlook

Pros

It's a job, in this economy at least this company is hiring. Good pot luck, a party at Christmas

Cons

Terrible pay Terrible hours No time off Degrading treatment of 'temp' workers No room for advancement They work people into the ground, even elderly ladies in their 60's and 70's expected to work on their feet 12hrs a day 6 days a week or risk being fired. Upper levels treat 'temps' as disposable and they do not listen to problems, they just want results, if that means never being with family and working for minimum wage then that is this company's priority Forced overtime and weekend work They keep 'temp' workers as temps for years and years to avoid giving them any holidays or decent pay Many coworkers were promised permanent status if they worked 6 days a week 13hrs a day, none were made permanent, they've been working like this for a year now

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Dexcom Response
10y
Thank you for your feedback and I am sorry your experience with Dexcom has not been positive. I know that we are converting many current temporary manufacturing employees to full time employees and also hiring additional temporary employees. I hope these efforts improve both your situation and perception of Dexcom.
2.0
Mar 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Ergo people are awesome. Company invests a lot on ensuring employee injury is at a minimum. They are FAST to respond to most all requests. I can't wait to get my standup/sitdown desk installed and receiving a bar mouse. Ave C (the mini-convenience store) is great. Perky Beans is a nice new addition. The Ping Pong table is a fun activity to do on a break. It's a paycheck (not a great one-but it's still there)

Cons

The Director, Managers and Supervisors will tell you what they think you want to hear. They make promises they have no intention on keeping. They tell you "yes, yes, yes" to your face, however their actions show they actually mean "H*LL NO"! Specialists are overworked. If you are very productive, as a reward, you are "volunteered" (aka demanded) to work on other projects, which takes you away from your regular work, then you are disciplined for not making the numbers you typically do. Furthermore, hard work and/or OT doesn't pay off professionally. It actually hurts you. Once you stop doing OT and your numbers go down (imagine that), you are disciplined. Managers and Supervisors are only happy if you do 12 hrs a day, 6-7 days a week, however when a "head honcho" asks why there is so much overtime, the Director tells him that the Specialists are wanting bigger paychecks. Most Specialists want to be home with their family and friends; not working. Most of the marriages/relationships are in trouble as a result of all the OT. If you don't do hours and hours of OT, you are shamed by the Sups (even if you can do all your working in an 8hr day). Employee allocation makes no sense. They keep experienced people doing menial tasks, while they give new people high profile, difficult tasks. Why? Because the Managers only want people to follow their direction with no feedback. If a very experienced Specialist with years and years of Medical Device experience offers advice or questions why something is done a certain way, the Specialist is blown off and their chance of ever moving up in the group is ended. To get promoted, you have to be in the "in crowd" of the Managers. You have to never question them and follow them like little ducklings. If one of them doesn't like you, forget it. You are done for; move on. Also, if a suggestion is given and actually taken and implemented, the Managers/Sups will take credit for it and the minion Specialists are never mentioned. Recognition is not given in this department. On the rare occasion you do get a small compliment it's followed by, "be more productive". The mentality of the Managers/Supervisors is demoralizing and is disenfranchising their people. We are not MACHINES! Now on to the benefits: Medical is less than exemplary. It's expensive and the co-pay is ridiculous. A normal Dr visit will have you paying out of pocket over $140. Dental is the standard - not bad, not great. There is ZERO 401(k) matching. What self-respecting corporation doesn't offer at least a small percentage? Bad form DexCom. There is an on-site gym in two of the buildings. But this is not a great gym though - a couple of bikes, treadmill and weights. If you need a good work-out, join a retail gym. Parking is a joke. Way too many employees and way too few parking spots. If a decent spot is to be found, it means getting to work at 5-6am. Turnover in the Complaints dept is high. As stated before, people are overworked and if assistance is requested, don't expect to get it. If I had known how bad this department was; there is no way I would have accepted their offer. I would not recommend this department to anyone I cared about. The company is growing too fast for its own good. They are going down a slippery slope with their employees. If they keep this up, they are going to have a mass exodus and that will only result in yet another Warning Letter (FDA 483).

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