Is Dexcom a good company to work for as a Technical Support Representative?

Technical Support Representative professionals working at Dexcom have rated their employer with 2.8 out of 5 stars in 39 Glassdoor reviews. This is a lower than average score with the overall rating of Dexcom employees being 3.6 out of 5 stars. Search open Technical Support Representative Jobs at Dexcom now and start preparing for your job interview by browsing frequently asked Technical Support Representative interview questions at Dexcom .

Does Dexcom pay Technical Support Representative employees well?

Technical Support Representative professionals rate their compensation and benefits at Dexcom with 2.6 out of 5 stars based on 39 anonymously submitted employee reviews. This is 32.3% worse than the company average rating for salary and benefits. Find out more about Technical Support Representative salaries at Dexcom.

What are the top reviewed jobs at Dexcom?

Inside Sales Representative (59) , Technical Support Representative (39) , Manufacturing Associate (31) , Engineer (23) , Manager (21) , Technical Support (20) , Customer Service Representative (18) , Software Engineer (18) , Supervisor (15) , Director (14) , Territory Business Manager (14) , Intern (13) , Manufacturing Supervisor (11) , Customer Advocacy Specialist (10) , Manufacturing Associate II (10)

What are the pros of working at Dexcom according to real employee reviews?

"Great people and teams" ((in 116 reviews)); "Benefits are good and enjoyable" ((in 116 reviews)); "Pay is decent (better than other big name med" ((in 76 reviews)); "Great culture and even better product!" ((in 68 reviews)); "Great team and team lead I had before I resigned" ((in 53 reviews))

What are the cons of working at Dexcom according to real employee reviews?

"Stock falling over half from over promising.......(Becasue of Poor leadership inside sales)." ((in 37 reviews)); "Salary is low and people leave for higher pay" ((in 29 reviews)); "Many of the managers have minimal experience and either none, or very little college completed." ((in 28 reviews)); "NO GROWTH (favoritism and nepotism)" ((in 24 reviews)); "No joke, the upper management is blatantly nepotistic and ONLY promote who they like (more points if you AREN'T a minority) I've seen people of color leave back to back." ((in 23 reviews))

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Dexcom

Dexcom Technical Support Representative reviews

2.8

15% would recommend to a friend

(39 total reviews)

Kevin Sayer

4% approve of CEO

15% positive business outlook

Ratings by category

2.6

Compensation and benefits

2.2

Culture & values

2.2

Diversity & inclusion

2.0

Senior management

1.8

Work/Life balance

1.8

Career opportunities

Technical Support Representative employees have rated Dexcom with 2.8 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an average working experience there. Dexcom is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Manufacturing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

39 reviews

5.0

Nov 16, 2019

Great people who go above and beyond

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

At Dexcom, I am surrounded by motivated colleagues who are always available to help. Dexcom is a forward-thinking organisation which is making great strides in its growth, making it an exciting place to work where staff are fairly paid.

Cons

The role can be quite demanding, patients can be difficult to manage but at the end of the day you have the feeling you did something good. Dexcom is a life changing and life saving product.

2.0

Oct 23, 2019

Wouldn’t bother

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Great product, lovely team. Friendly, positive and welcoming.

Cons

They don’t want people to contribute opinions on processes, policies and procedures. You’re only taught the very basics on the product - often not enough to help patients with recurrent issues. This is a call centre job, there’s no two ways about it. Individuals aren’t given opportunities to develop, even when they actively and regularly ask for them. The role as it stands provides no challenges or realistic progression opportunities. There is a worrying lack of quality control for strict medical reporting, and no call recording, which many staff take advantage of and do the bare minimum.

4.0

Jul 24, 2019

Great product

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Nice work environment and a great product

Cons

Needs more staff and more branches

Viewing 25 - 27 of 39 Reviews

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Dexcom Technical Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great people who go above and beyond

Wouldn’t bother

Great product

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