Is Dexcom a good company to work for as a Technical Support Representative?

Technical Support Representative professionals working at Dexcom have rated their employer with 2.8 out of 5 stars in 39 Glassdoor reviews. This is a lower than average score with the overall rating of Dexcom employees being 3.6 out of 5 stars. Search open Technical Support Representative Jobs at Dexcom now and start preparing for your job interview by browsing frequently asked Technical Support Representative interview questions at Dexcom .

Does Dexcom pay Technical Support Representative employees well?

Technical Support Representative professionals rate their compensation and benefits at Dexcom with 2.6 out of 5 stars based on 39 anonymously submitted employee reviews. This is 32.3% worse than the company average rating for salary and benefits. Find out more about Technical Support Representative salaries at Dexcom.

What are the top reviewed jobs at Dexcom?

Inside Sales Representative (59) , Technical Support Representative (39) , Manufacturing Associate (31) , Engineer (23) , Manager (21) , Technical Support (20) , Customer Service Representative (18) , Software Engineer (18) , Supervisor (15) , Director (14) , Territory Business Manager (14) , Intern (13) , Manufacturing Supervisor (11) , Customer Advocacy Specialist (10) , Manufacturing Associate II (10)

What are the pros of working at Dexcom according to real employee reviews?

"Great people and teams" ((in 116 reviews)); "Benefits are good and enjoyable" ((in 116 reviews)); "Pay is decent (better than other big name med" ((in 76 reviews)); "Great culture and even better product!" ((in 68 reviews)); "Great team and team lead I had before I resigned" ((in 53 reviews))

What are the cons of working at Dexcom according to real employee reviews?

"Stock falling over half from over promising.......(Becasue of Poor leadership inside sales)." ((in 37 reviews)); "Salary is low and people leave for higher pay" ((in 29 reviews)); "Many of the managers have minimal experience and either none, or very little college completed." ((in 28 reviews)); "NO GROWTH (favoritism and nepotism)" ((in 24 reviews)); "No joke, the upper management is blatantly nepotistic and ONLY promote who they like (more points if you AREN'T a minority) I've seen people of color leave back to back." ((in 23 reviews))

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Dexcom

Dexcom Technical Support Representative reviews

2.8

15% would recommend to a friend

(39 total reviews)

Kevin Sayer

4% approve of CEO

15% positive business outlook

Ratings by category

2.6

Compensation and benefits

2.2

Culture & values

2.2

Diversity & inclusion

2.0

Senior management

1.8

Work/Life balance

1.8

Career opportunities

Technical Support Representative employees have rated Dexcom with 2.8 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an average working experience there. Dexcom is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Manufacturing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

39 reviews

2.0

Apr 10, 2019

Dexcom was a great place

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Really make a difference for patients Great benefits

Cons

Over time, the decline in morale, and sweeping changes by management (mandatory OT, removal of knowledge base, etc.) ultimately led to the decision to outsource the majority of technical support and customer service overseas.

1.0

Feb 22, 2019

Dexcom is now outsourcing to Manila and Mexico

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Was good until they started outsourcing to other countries

Cons

They are laying off US employees to outsource to Manila and Mexico

2.0

Feb 19, 2019

Victim Of Their Own Success

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Great people, great pay and benefits.

Cons

It always feels like a ship on a choppy ocean with no captain. Too many calls and problems, not enough solutions. Lot of backstabbing and office politics.

Viewing 28 - 30 of 39 Reviews

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Dexcom

Dexcom Technical Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Dexcom was a great place

Dexcom is now outsourcing to Manila and Mexico

Victim Of Their Own Success

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