Digi International reviews

No teamwork at all. Was here for over three heads and not once did I receive any assistance from my team, I was keeping them all afloat. The pay is barely a livable wage and I had to have a second and sometimes third source of income mt entire length of my career here. The documentation is lacking to say the least, you must learn everything on the fly as there hasn’t been any recent documentation out in place. The other orgs treat this team particularity with utmost disrespect. Everything is thrown over the fence to all departments making everything much more confusing and difficult. The culture may be the #1 reason I left, it’s reminiscent of one big frat house but at a company and not college- aged people. If you aren’t in the “boys club” it’s quite difficult here.

I worked for SmartSense, a subsidiary of Digi based in Boston, MA. Since they were acquired 4 years ago, the CEO (Ron) has visited Boston maybe 3 times, tops. He was only ever interested in the most superficial snapshots, without any real understanding of the business model, the actual products, or the structure of the company. However, Ron makes it his business to direct all of SmartSense's priorities despite having only a cursory understanding of SaaS as a business model (he's much more comfortable in the transactional world of selling widgets and dongles). It was always painfully obvious that he had difficulty answering questions about SmartSense when it came to company forums, or even when speaking specifically to SmartSense staff. I'd bet good money that Ron has never physically handled a single product sold by SmartSense. That being said, Ron is happy to make unilateral decisions about the company's goals and even LIES to the board about the progress of current objectives (read: new software parity). His disconnection from the red-headed stepchild subsidiary SmartSense is toxic and makes him a poor custodian of the company's future. Ron has also been conspicuously mute about HR issues brought to his attention by the HR department, by employees, and by other leadership members. Sexual harassment accusations go completely ignored if not actually rebuffed. Issues local to the Digi Headquarters in Minnesota (re: George Floyd, BLM protests) went virtually unaddressed, even when employees have urged and pleaded for some kind of statement (too "political" for Digi, Ron says). Other social issues Ron has refused to address include the violence against the Asian community (even when directly asked for a response by one of our many Asian employees), and pronouns in email signatures (even though this is becoming the norm in many publicly-traded companies, Ron and our legal council have advised that our signatures are somehow part of the Digi brand--didn't realize you could own someone's name and identity as part of a brand...). Ron may be effective as a leader of Digi proper, as a traditionally conservative company that enjoyed most of its greatest success in the 1980s, but he is wildly tone-deaf as a leader of a software/hardware subsidiary and his disdain and lack of interest in involvement is disheartening. Some examples of standard-fare issues with SmartSense that any tech company would have fixed by now: No product owners in hardware; product owners in software have zero actual product background; no UI/UX personnel or even consulting. I could go on and on about the issues this company is facing and will continue to face. Suffice to say, the rot goes to the bone. Other common complaints amongst SmartSense staff: unclear expectations, constantly shifting priorities, reliance on man-power over engineered solutions, long lead times on bug-fixes or feature releases, ineffective engineering team who are not held to ANY standard or hard deadlines. If you show initiative and competency, they will overwork you to the bone rather than raise the standard for anyone else.