Diligent reviews

3.0

48% would recommend to a friend

(854 total reviews)

Brian Stafford

51% approve of CEO

42% positive business outlook

Diligent has an employee rating of 3.0 out of 5 stars, based on 854 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

854 reviews
1.0
Apr 18, 2024

Worst company

Recommend
CEO approval
Business Outlook

Pros

Worst nothing pros here all cons

Cons

This company displays a blatant disregard for its employees' well-being. Despite my repeated requests for work-from-home (WFH) options, they haven't provided any support. Additionally, there's no provision for transportation, leaving me to commute 38km to the office without any assistance. Even worse, I have to travel an additional 20km to reach the nearest cab pickup point. The salary offered is insufficient to cover these expenses, making it challenging to support my family and meet other financial obligations. It's particularly frustrating to see other teams, whose leaders are based in different countries, allowed to work remotely while I'm confined to the office. Despite my continuous appeals for WFH privileges over several months, they cite company policy as the reason for denial. However, the inconsistency in policy application is evident, as other team leaders permit their employees to work from home. The two-and-a-half-hour commute to and from the office, coupled with the demanding work culture, adds immense pressure and stress. Moreover, inadequate training and excessive workload contribute to further dissatisfaction. During the probation period, instead of receiving thorough training, we were left to fend for ourselves. This contrasts sharply with my previous company, where comprehensive training was provided. The lack of work-from-home flexibility is particularly disheartening, leaving little room for personal life. Many employees are able to work from home because their team leaders or managers are not based in the office, yet I'm not afforded the same opportunity despite being the only one here from my team. This inconsistency in policy enforcement adds to my frustration and feeling of being unfairly treated. Often, I don't return home until 9 pm, despite leaving the office at 5 or 5:30. This disparity in treatment between employees based on their location is deeply demoralizing and affecting my mental health.

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Diligent Response
1y
We appreciate you taking the time to share your thoughts on your experience at Diligent. We recognize your frustration with the commute and value your desire for more work-from-home flexibility. While in-person interaction offers benefits for collaboration and innovation, we're committed to a healthy work-life balance. We're currently reviewing our WFH policy to ensure we continue taking a balanced approach that considers factors like role requirements and team dynamics. In the meantime, discuss your situation with your manager, empowered to assess individual needs for WFH arrangements. We were disappointed to read that your training fell short of expectations. We continuously improve our programs to ensure all employees have the support they need to grow their careers at Diligent and strongly encourage you to explore the extensive resources and development opportunities offered on our Compass (people development) site. Don't hesitate to speak with your manager or HR about any further training needs. We take workload concerns seriously. If you are feeling overwhelmed, please discuss this with your manager so that together you can find ways to adjust your workload or delegate tasks. While a long commute can't be eliminated, we understand it can be stressful. To ease that burden, all employees are eligible for free transportation to and from our Bengaluru office. We're committed to a fair and positive work environment. We encourage you to reach out to your manager, HR representative, or an ELT member to discuss your concerns in detail and explore potential solutions. Thank you for your feedback. - Avigail Dadone, Chief People Officer
2.0
Apr 17, 2024

Good product with full of anxiety

Recommend
CEO approval
Business Outlook

Pros

Product itself is good. People are good

Cons

Very US centric Top managers do not consider how local operated, so make very weird decision Money-first, not customer-first

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Diligent Response
1y
Thank you for your review. We appreciate your feedback on both the positive aspects of working at Diligent, such as our strong product offerings and welcoming team environment, and the areas for improvement. At Diligent, we strive to balance global reach with local execution. We're constantly working on improving communication and collaboration between headquarters and regional teams. We value employee input, and your insights will be shared with relevant leadership to ensure local considerations are effectively integrated into future decision-making. Regarding customer focus, we are committed to delivering exceptional value to all our customers worldwide. We encourage open communication within the organization, and if you have specific examples of where this wasn't the case, we'd welcome you to share them directly with your manager, a member of the ELT, or confidentially at hrconfidential@diligent.com We're continuously working to build a thriving work environment, and your feedback is valuable in that process. - Avigail Dadone, Chief People Officer
2.0
Apr 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Work-life balance, but not as good as previously now

Cons

Poor management, neglect of employees’ well being

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Diligent Response
1y
Thank you for taking the time to leave a review. We appreciate your feedback on both the positive aspects of work-life balance and your concerns about management. We invest in our people leaders by equipping them with the training and resources they need to excel as coaches and managers. Furthermore, we're committed to reducing their burden by streamlining processes and fostering clear communication across the organization. This includes initiatives like our internal goal-setting process (V2MOMs), monthly Town Halls, and dedicated Slack channels. We take employee well-being seriously and are always looking for ways to improve. To better understand your specific concerns, we invite you to contact us at hrconfidential@diligent.com. We're committed to fostering a positive work environment where everyone feels valued and supported. Your feedback is an important part of that process. - Avigail Dadone, Chief People Officer
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Glassdoor has 932 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.