Does Diligent pay their employees well?

According to anonymously submitted Glassdoor reviews, Diligent employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Diligent. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Diligent?

47% of Diligent employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Diligent 3.1 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Diligent?

Sales Development Representative (SDR) (40) , Software Engineer (35) , Customer Success Manager (32) , Regional Sales Director (26) , Customer Support Specialist (25) , Senior Software Engineer (23) , Research Analyst (21) , Sales (20) , Account Executive (14) , Customer Success Manager (CSM) (12) , Manager (12) , Analyst (9) , Customer Success (9) , Business Development Representative (BDR) (8) , Marketing (8)

What are the pros of working at Diligent according to real employee reviews?

"Great culture and has a lot of potential" ((in 74 reviews)); "great people and a compelling environment" ((in 70 reviews)); "company makes sure to provide good benefits" ((in 51 reviews)); "Great team with occasional fun events out" ((in 37 reviews)); "Work life balance is great" ((in 31 reviews))

What are the cons of working at Diligent according to real employee reviews?

"complicate system difficult tasks bad management" ((in 45 reviews)); "Poor leadership always overseas and disconnected from the region" ((in 33 reviews)); "There's no point in reporting bad managers because they will figure out how to turn it back on you." ((in 20 reviews)); "No career progression unless you become a managers favorite." ((in 13 reviews)); "Senior management are aloof, detached from the worker,s and have unrealistic understanding of what is actually going on" ((in 10 reviews))

What are employees saying about Diligent layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Diligent layoffs and their outlook for job security at Diligent in 2026.

What are the top reviewed Diligent locations?

New York , Washington , Charlotte , San Francisco , Saint Charles , Baltimore , Chicago , Arlington , Brookfield , Gibsonville , Austin , Dallas , Houston , Santa Barbara , Seattle , Overland Park , Fort Meade , Sarasota , Charleston , Atlanta , Budapest

Diligent reviews

3.0

47% would recommend to a friend

(856 total reviews)

Brian Stafford

50% approve of CEO

41% positive business outlook

Ratings by demographic groups

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Diligent has an employee rating of 3.0 out of 5 stars, based on 856 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

856 reviews

2.0

Nov 13, 2025

Constant changes

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I found a good support network with my managers and enjoyed the team I worked with.

Cons

Constant changes to products or processes, with little being documented. You are just expected to know it. AEs & AMs work on a "Ask for forgiveness not permission" mentality, which is driven by the CEO. This means all other teams need to work reactively to what Sales are doing, creating a toxic work environment with a lot of head butting. It feels the C Suite are teeing up the company to sell in the near future.

Diligent Response

6mo

Thank you for taking the time to share your feedback. We’re glad to hear that you found a supportive network within your team and enjoyed working with your colleagues. We also appreciate your honesty regarding the challenges created by frequent changes in processes and products. As a growing and dynamic organization, we recognize that periods of change can feel disruptive. We are committed to improving communication, documenting processes, and ensuring alignment across teams to create a more consistent and collaborative work environment. Thank you again for sharing your perspective, it helps us continue to learn and improve as a company.

1.0

May 28, 2025

Avoid - I regret leaving my other job for Diligent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- the benefits are decent

Cons

- expected to work around the clock to support different time zones - no work life balance - micromanaged who are disguised as managers that "care" - under payed and expected to overwork

1.0

May 23, 2025

Awful - Beware

Senior customer success manager

Recommend

CEO approval

Business Outlook

Pros

Nice colleagues, nice office, decent pay, mature company in terms of processes, systems etc

Cons

Had the manager from hell without knowing it. For varying reasons, they decided to force 4 people from they're team of 8 to resign over 2 years. One was a new mother with a sick newborn, job performance was great. One failed force-resign was a mentor who got awarded #1 CSM globally in the same year. Mandatory 'Performance Improvement Plans' with subjective, qualtitative, non-measurable metrics... Mental toxicity, shame, anger etc Huge exodus not just from their team but across CS org globally as well due to significant internal changes in recent few years

Viewing 373 - 375 of 856 Reviews

Jobs at Diligent

Customer Success Manager II

Business Representative Representative

Sales Development Representative

Diligent

Diligent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Constant changes

Avoid - I regret leaving my other job for Diligent

Awful - Beware

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