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      Diligent

      Engaged Employer

      Diligent reviews

      3.0

      46% would recommend to a friend

      (855 total reviews)

      Brian Stafford

      49% approve of CEO

      40% positive business outlook

      Ratings by demographic groups

      Diligent has an employee rating of 3.0 out of 5 stars, based on 855 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      855 reviews
      3.0
      Jan 1, 2023

      Should be a good company if your are not doing customer service role

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Abundant PTOs (if you can use them up before the year ends)

      Cons

      Very tough work when it's busy. You'll have to do more jobs than what's told in the DP and for other teams including Customer Success, SRE, etc., meanwhile, customer support isn't valued and is the most disposable. Also, some staff at other departments don't have enough respect for the Support. And if you are employed in Customer Support, you can hardly change your role, you were promised to choose your career path freely in this newly established Europe Hub, and then you would be told everything is pending. Also, in the training video about working healthily you're told to leave the computer frequently and stretch yourself, while in the practice, you are simply chained to the desk and are not allowed to leave for more than 5 minutes.

      avatar
      Diligent Response
      3y
      We appreciate you taking the time to offer your feedback. It’s great that you appreciate the paid time off we offer, and we hope you also leverage the range of other benefits available, from our Employee Resource Groups to meeting-free days. However, we are sorry to hear the rest of your feedback, as this is not the experience we strive to deliver. As a fast-growing company, we do have high performance expectations, but workload shouldn’t be overwhelming, and we are actively working to improve this through more enablement and training, bringing on more team members, and streamlining processes and workflows. We take great pride in offering concierge-level customer service experience, this is a core aspect of who we are as an organization and we deeply value our Support team as the front line of assistance to our customers. We want to make sure we are equipping our employees to strike a sustainable balance and provide the best support for our clients. We also recognize that clear career development opportunities are important for retaining top talent at Diligent, and our recently launched Career Talk webinars were designed to showcase employees who share details on their career journey and how they’ve progressed at Diligent. We will make sure to take this overall feedback on and work closely with the Support team to identify opportunities to improve. If you have suggestions or concerns regarding your work environment, career path or team support, please do reach out to your manager or any member of the ELT. We’re happy to take your ideas on board as we continue working to improve. Thank you for sharing your thoughts and for your hard work at Diligent. - Avigail Dadone, Chief People Officer
      2.0
      Oct 27, 2022

      Challenging

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Challenging, People, Interesting product. Remote work

      Cons

      Chaotic. Lack of business direction, Expects a lot with low salary, Minimum benefit, Not enough support from manager and HR, Messy system with lack of governance

      avatar
      Diligent Response
      3y
      Thank you for taking the time to share your feedback and for your many years of service to Diligent. We’re happy to hear that you’re finding plenty of interesting challenges, helpful people and enjoying the product and flexible working arrangements. We are sorry, however, to hear your other feedback. As we continue to grow, we recognize that our increased scale can create challenges, but we’re committed to continuously improving. Diligent is always evolving, especially as we continue to integrate our recent acquisitions and bring in new team members. We are working to strike a balance between scaling our processes, our systems and the employee experience. To manage and align priorities, we’ve introduced tools like V2MOMs (our internal goal setting process) and we are encouraging management and team transparency and accountability through Town Halls, Launchpad (our Intranet) and designated Slack channels. If you have specific ideas on how we can improve in this area, we’d love to hear them, and we encourage you to share those with your manager or email hrconfidential@diligent.com. Thank you again for taking the time to share your thoughts and for your service to Diligent! - Avigail Dadone, Chief People Officer
      5.0
      Oct 7, 2022

      Best company I've worked for in a while!

      Office support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Diverse, innovative, engaging, fun, fast-paced and focused company to work for.

      Cons

      This is a global company, people need to be flexible and understand it's not always 9-5.

      avatar
      Diligent Response
      3y
      We really appreciate you taking the time to share your thoughts! We’re so pleased to hear you’re finding Diligent to be innovative, fun and engaging. We’re also glad you’re finding it to be a diverse workplace as we’re committed to fostering, cultivating and preserving a culture that celebrates and values diversity, equity and inclusion. Launching our Baltimore hub and providing free training to help a broader, more diverse range of people break into the technology industry is just one example of the work we’re doing to increase the diversity in Diligent and in the technology sector as a whole. And you’re right, juggling time zones as a fast-paced, growing global organization isn’t always easy, but hopefully you’re able to take advantage of our flexible work schedule and adjust your day when you have meetings outside of regular hours. Thank you again for your review and for being a part of our journey! - Avigail Dadone, Chief People Officer
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      ReviewsDiligent reviews

      Glassdoor has 933 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.