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      Diligent

      Engaged Employer

      Diligent reviews

      3.0

      48% would recommend to a friend

      (854 total reviews)

      Brian Stafford

      51% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Diligent has an employee rating of 3.0 out of 5 stars, based on 854 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      854 reviews
      4.0
      Aug 17, 2022

      A nice place to work

      Staff engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      You meet people from all around the world. Welcoming culture. Every now and then they grant you a "recharge week", which is basically 5 days of extra vacation. You can work from home. Overall it is a nice place to work.

      Cons

      It is a large American enterprise: Sometimes you'll have to fight the windmills of bureaucracy. Do not expect a lifetime relationship that will carry you through both good and bad times.

      avatar
      Diligent Response
      3y
      Thank you for sharing your thoughts. We’re so pleased to hear that you have found a welcoming culture here at Diligent. As a rapidly growing, international organization, it’s so important to have an open, transparent and collaborative culture. In addition to our culture, our flexible work policy (including remote), Recharge Weeks, meeting-free Wednesdays, Global Day of Service and Employee Resource Groups (ERGs) are just some of the initiatives designed to help reduce stress and make Diligent an even better place to work. To your point on acquisitions, we understand that they can be disruptive, but they are also a strategic way to help us accelerate our vision. From our recent acquisitions, we understand that we have some work to do around streamlining our processes and further integrating the teams. We are very focused on this area and if you have any specific feedback on ways we can improve, I do hope you feel comfortable sharing that with your manager or member of ELT. Thank you again for being a part of our team! - Avigail Dadone, Chief People Officer
      4.0
      Aug 17, 2022

      Rarely easy, at times confusing and frustrating, but often rewarding

      Account management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Diligent generally offers a welcoming and laid-back company culture. This is notable considering the space in which the company operates and the caliber of clients that we service. There are many opportunities to advance and enter commercial roles in the mid-market and enterprise spaces, which will position you for a successful career at Diligent or elsewhere. Initiative is often rewarded; there are always more responsibilities that you can take on, and from my experience, your extra efforts don't go unnoticed. Members of executive management don't seem especially personable or passionate. However, they exhibit a methodical understanding of the company's trajectory and emerging issues we might face. I don't think it's by sheer luck that Diligent has been able to avoid layoffs thus far in an adverse economic climate (knock on wood). That being said, it's not lost on me that at the beginning of 2021 we did lay off a substantial percentage of our team...

      Cons

      Disorganization. Over the last few years, we have acquired several companies in the GRC space. Compounding that with a massive restructuring in 2021 and a ton of new hires, Diligent can be a very confusing company to work for. What I mean by that is that processes shift on a weekly, if not daily basis, and changes are often not well communicated to dependent teams. Some of our products are very complex and difficult to service, and in some cases, the people who knew best how to service those products have either been offboarded or quit over the last ~2 years. One of the big reasons of the reorg was to centralize our commercial org so that we had one central Sales and CS team, but then in 2021 we acquired several other companies which brought us back to square one in terms of operational centralization. Therefore, be prepared to be bounced around internally to get things done and answer questions that should be easy. Just try not to pull your hair out, and if you're working in a client facing role, be prepared to deal with some frustrated clients.

      avatar
      Diligent Response
      3y
      Thank you so much for taking the time to share your candid feedback and for your many years of service with Diligent. We’re so pleased that you’re seeing so many opportunities for advancement and growth within the business. Even better, that you’re feeling recognized and rewarded for your efforts. There is no shortage of opportunity to take on new responsibilities and challenges and it’s great that you’re finding ways to do this. We’re also glad to hear that you’re enjoying the company culture. We hear your feedback about navigating the organization. As Diligent grows, it can be a challenge to identify the right channels to push through decisions or find information. We are continuing to invest and build new ways to improve operational excellence, and this will be a strong focus for us over the coming year. We will also be taking a look at the onboarding process to see what we can tighten up and improve. Thank you again for your feedback and if there’s anything else we can do to support you, please don’t hesitate to get in touch. - Avigail Dadone, Chief People Officer
      5.0
      Aug 17, 2022

      Diligent Solutions Engineer

      Solutions engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent work life balance and good team to work on.

      Cons

      Constant acquisitions result in some disjointedness they are attempting to correct.

      avatar
      Diligent Response
      3y
      We appreciate you sharing your feedback! We’re glad to hear you’ve found an excellent work-life balance and are enjoying the work you do with your team. You’re right that we’re very focused improving and optimizing our business operations after our recent acquisitions. This does take time, but we are making huge strides and continue to see evolutions each day. If there are any specific areas where you feel we can improve, please don’t hesitate to let us know. Thanks again for your review and we’re very glad to have you onboard the rocket ship! - Avigail Dadone, Chief People Officer
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      ReviewsDiligent reviews

      Glassdoor has 932 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.