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      Diligent

      Engaged Employer

      Diligent reviews

      3.1

      49% would recommend to a friend

      (854 total reviews)

      Brian Stafford

      52% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      Diligent has an employee rating of 3.1 out of 5 stars, based on 854 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Diligent employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      854 reviews
      4.0
      May 20, 2022

      Review

      Legal counsel
      Recommend
      CEO approval
      Business Outlook

      Pros

      Recharge weeks, passionate people, good teamwork

      Cons

      Fast paced - normal in SAAS but can be an adjustment

      avatar
      Diligent Response
      4y
      Thanks for sharing this feedback. We certainly agree that the passion, dedication, and collaborative nature of our people are what make Diligent so special. We’re also thrilled to hear your enthusiasm for recharge weeks and hope you will be able to take advantage of the two additional weeks of paid time off to relax and unplug. This is just one of the ways we are committed to supporting our employees and setting them up to succeed in Diligent’s fast-paced, dynamic work environment. Thanks again for your review, and for your contributions to Diligent. -Avigail Dadone, Chief People Officer
      1.0
      May 19, 2022

      Oh where did it go so wrong?

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mix of remote working/ office.

      Cons

      So - where did it go so wrong? Not listening for a start. This used to be the most incredible role and company. As another reviewer stated earlier, where customers used to be the primary focus, that has changed and new mentality of management would appear to be 'get as much out of customers as we can'. Internal meetings are all about expansion, rather than keeping existing customers happy. Customers are not stupid - CSMs talk to them on a daily basis (when not fighting fires). If you don't look after your customers by providing what they actually want (and service level they signed up to) they will go elsewhere, and this has started. Cancellations are now commonplace where this used to be exceptional. Slashing of Dev staff and investment of the key product is counterproductive. There may be a formal response to this note. Yes, Diligent wants to grow and therefore some changes were needed. However the internal and external repercussions of poor decisions made by some at senior level were very damaging and totally foreseeable/preventable if only those people had taken the time to listen to advice. Non- existent career progression in regions outside USA.

      avatar
      Diligent Response
      4y
      Thanks for sharing this feedback and for your years of service to Diligent. We’re glad you’ve enjoyed the flexibility we offer our team members, but we are sorry to hear your other feedback. Our clients’ needs always come first, and the business changes we have made and continue to make have been in direct response to their feedback on how we can better serve and support them. In planning for any changes, we have also always strived to involve as many leaders and internal stakeholders as is practicable. We do appreciate how much change we have experienced as a growing organization, as we have continued to strategically expand and evolve our business. At all times, we have worked to ensure as smooth a transition as possible for our employees and clients. Importantly, wherever people have been impacted, we have taken all available steps to support them in their next steps. We are also sorry to hear you do not feel like there is sufficient career progression in your region. Certainly we aspire to set up all our team members globally for success so they can build long-term career pathways. We want to understand how we can better help to support you, and hope that you will speak with your manager, ELT member, or a member of the HR team – whomever you feel most comfortable talking to. Thanks again for sharing your perspective and for your contributions to Diligent. -Avigail Dadone, Chief People Officer
      3.0
      May 13, 2022

      Great colleagues, poor planning

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      -great team of people -a lot of on the job learning -good benefits package -team leads listen and do care about their teams, they want to support them -good equipment provided -management do their best to give holidays that have been requested and to give you the schedule you requested

      Cons

      -poor planning for change which is felt by lower level employees -work life balance is an issue, workload can be overwhelming -the job is not entry level or tier 1 - it is much more complex and the pay does not reflect this -little clarity in processes between teams causing confusion -the pay is less than other tier 1 jobs at similar SaaS companies in Ireland -the training is insufficient -promotions and raises do not happen until after at least one year despite the job requiring people to take on work out of the job spec

      avatar
      Diligent Response
      4y
      Thank you for sharing your thoughts with us. We’re glad that you enjoyed so many of the great aspects of working at Diligent – including being part of an amazing team and having supportive colleagues and leaders. We do appreciate your feedback and specific suggestions, which we will take onboard as opportunities as we continuously strive to improve how we set our people up for success. We certainly know how important it is for our employees to have a healthy and sustainable work-life balance, which is why we recently launched Recharge Weeks – two additional weeks of PTO to unplug and recharge. On your other key points, we pride ourselves in creating competitive total rewards packages for our teams and regularly evaluate our policies and programs to ensure they are competitive across the globe. Equally as important is ensuring our people have clear career progression, with tangible goals that ladder up to our overarching strategy and vision – this has been a big focus for us in 2022. Additionally, we are highly committed to investing in onboarding, training and enablement at all levels. We value your perspective and do hope you shared it with your team or HR while you were here – we wish you the best of luck on your next step. -Avigail Dadone, Chief People Officer
      Viewing 604 - 606 of 854 Reviews
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      ReviewsDiligent reviews

      Glassdoor has 932 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.