Diligent reviews

3.0

49% would recommend to a friend

(853 total reviews)

Brian Stafford

52% approve of CEO

43% positive business outlook

Diligent has an employee rating of 3.0 out of 5 stars, based on 853 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

853 reviews
5.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Caring Management Remote Flexibility to work from home Sales Incentive and Compensation Internal collaboration and workflow efficiencies Great customer base

Cons

N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A I dont have 20 words to write.

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Diligent Response
4y
It’s great to hear your positive feedback! The points you touched on are all great reasons why we believe Diligent is such a fantastic place to further your career. We appreciate your dedication and commitment to our clients and are gratified that it sounds you are excited about your future here. We are certainly glad to have you aboard for our Diligent voyage! - Avigail Dadone, Chief People Officer
3.0
Aug 3, 2021

Potential

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Innovative, Fast Paced, Smart People, and nice ideals.... Some of the smartest people I've worked alongside. Everyone is incredibly helpful The company's product and mission are second to none

Cons

-BUs operate in Silos -They need C-suite that actually understands how to run a modern SaaS company -Not enough understanding or budget is given to the teams and people who we actually need to invest in -It's still a very white and male culture even though there's been an increasing emphasis on diversity and inclusion -Some departments like HR & Procurement are built out like mature organizations and other departments like sales operations are incredibly immature and in line with what a real high performing SaaS company needs

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Diligent Response
4y
We appreciate your positive and constructive feedback. Certainly many of the things you have enjoyed – working alongside talented colleagues, building best-in-class products and solutions, and pursuing an exciting vision – are just a handful of the reasons why we believe Diligent is such a fantastic place to be! We do hear your other constructive comments. We have taken steps to improve how we collaborate within Diligent and across our teams, including centralizing our teams in hubs around the world to be more effective and agile, and establishing cross-functional locations to scale our support processes and continue to enhance our client impact. We couldn’t agree more about the importance of a diverse mix of perspectives as we grow and scale, which is why we continue to recruit for talented individuals of all backgrounds and experiences at Diligent. On diversity, equity, and inclusion, as you say, we have put this front-and-center as a focus for our leadership team and organization. To that end, we’ve established a global Diversity, Equity, Inclusion and Intersectionality (DEII) task force to serve as the voice of our employees, launched a suite of Employee Resource Groups (ERGs) and build a dedicated DEII team, helping to ensure that the ideas and initiatives that we push forward represent the diverse perspectives and needs of our global team. We of course know we can do more in this area and are committed to taking action to enact real long term change. If you have any ideas on how we can improve or better support you, we welcome your thoughts and encourage you to speak with your manager or leader, or share them with us anonymously at HRconfidential@diligent.com. Thank you for being part of Diligent! - Avigail Dadone, Chief People Officer
1.0
Aug 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Used to be a good company to work for / however of late the organization has turned on the very people who made it successful - clients are noticing this and cancelling their subscriptions. False promises of a platform when in fact all products have been purchased on a whim to increase valuation vs actual usefulness to clients Some good people remain in pockets

Cons

A hostile and self serving management team who frequently knife each other in the back let alone the employees who have got them to where they are. An incompetent and helpless layer of middle management is ever present to do the bidding of the higher ups No career development / no career plans - doesn’t matter if you’ve worked here a long long time somebody external will be brought in to manage you - and despite being totally clueless they will push you to overachieve unrealistic targets using profanities. Are committed to covering up anything remotely negative. Fake positivity / senior management will line their pockets at your expense - you are better off looking elsewhere for a career.

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Diligent Response
4y
We are disappointed to hear your perspective and that you feel things at Diligent changed for you during your time with us. Without question, we believe that our incredibly talented team is the backbone of our success. We strive to demonstrate our appreciation for their hard work in many ways – through market-competitive compensation and total rewards, investment in training and development pathways, resources for supporting wellness and mind health, and more. We are proud to have great longstanding relationships with our valued clients and have continued to evolve our organization to drive even greater impact for them. We’ve scaled and broadened our offerings and, very soon, will bring to market an integrated governance, risk, and compliance (GRC) platform that is highly responsive to their needs and that we’ve carefully built with their feedback. Along the way, we have implemented strategic changes to our business, the impacts of which we don’t take lightly. But we’re confident these are the right steps forward for Diligent’s long-term growth, which ultimately benefits all our stakeholders, including our talented team. Additionally, to your other comments, we’re taking comprehensive action on diversity, equity, inclusion, and intersectionality, including a global task force to serve as a voice for our employees, and the recent launch of a suite of Employee Resource Groups (ERGs) with guidance from our new DEII team. We take your feedback seriously and if there is anything you feel we need to know, please do share it with us (anonymously if you wish) at HRconfidential@diligent.com. We certainly don’t shy away from acknowledging when things can be better, and we’re working hard to constantly improve on all of these fronts. Thank you for taking the time for sharing your thoughts with us, and good luck on your next step. - Avigail Dadone, Chief People Officer
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