Diligent reviews

3.1

50% would recommend to a friend

(852 total reviews)

Brian Stafford

53% approve of CEO

44% positive business outlook

Diligent has an employee rating of 3.1 out of 5 stars, based on 852 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Diligent employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

852 reviews
1.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

In its current state, I cannot highlight any positive aspects of the company.

Cons

The company has completely abandoned its former “employee-first” and well-being values. What remains is a pressure-driven, exploitative environment where employees are expected to absorb the consequences of poor leadership decisions. Within engineering, decisions are rarely based on logic, data, or realistic planning. Instead, internal politics, personal agendas, and lobbying dominate. Success depends far more on who you know and how well you can navigate the political landscape than on actual competence or contribution. The culture has deteriorated into a classic blaming environment. Collaboration is minimal, accountability is avoided, and individuals or teams are quick to shift responsibility elsewhere to protect themselves. This creates a toxic atmosphere where trust is low and morale continues to decline. There are serious organizational and leadership issues. Senior leadership appears disconnected, reactive, and often lacks the competence required to lead effectively. Rather than taking ownership, responsibility is consistently pushed downward, leaving teams to deal with the fallout. There is a clear sense of panic at the top. Strategic direction feels uncertain, priorities shift frequently, and decisions often appear driven by short-term pressure rather than long-term thinking. This instability directly impacts employees, who are expected to continuously adapt without clarity or support. The gap between the company’s public image and internal reality is massive. The values and culture promoted on platforms like LinkedIn are not reflected in day-to-day operations. What is marketed externally feels more like branding than truth. Overall, this is not an environment I would recommend to anyone looking for a stable, respectful, or sustainable workplace. Burnout is not the exception here—it is the natural outcome.

2.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The Clients: Getting to work with high-impact accounts is rewarding and provides great resume-building experience. The Peer Group: There are some incredibly talented individual contributors in Professional Services who are doing the heavy lifting to keep the company afloat. Product Vision: The underlying technology has the potential to be market-leading if the execution and delivery actually matched the sales pitch.

Cons

Management Carousel: In three years, I reported to five different managers. This total lack of leadership continuity means zero career advocacy and zero institutional stability. You are often expected to "teach up" and onboard your own managers. Be careful with the job description. I was hired for Customer Success at a tech company but felt like I spent three years doing high-stress Project Management for a legacy consulting firm. Leadership: Experienced management that was openly disengaged. This lack of oversight led to the avoidable termination of new hires who were never given a proper onboarding plan. "Beta Testing" on Client Time: Products are frequently released without adequate QA or testing. The Professional Services team is used as a workaround department, forced to figure out product failures in real-time while on billable hours with frustrated clients. Hostile Sales Group: Sales operates in a vacuum not in partnership. If you identify scoping errors or technical inaccuracies, expect defensiveness and director-level escalations rather than collaboration. Eroding Culture: The removal of benefits like Recharge Week and the forced "back-to-office" mandates for originally remote hires have decimated morale and led to a mass exodus of veteran talent. This isn't like other "fun" tech companies.

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Diligent Response
2mo
Thank you for taking the time to share such a detailed review. It’s clear you invested a lot in your role, and we appreciate the impact you had, especially in supporting high-profile clients, partnering with Professional Services colleagues, and contributing to the product vision. We’re sorry to hear about your experience with management turnover, shifting role expectations, gaps in onboarding and support, and the challenges in cross-team collaboration. Your feedback on leadership continuity, better support and recognition for Professional Services, and stronger alignment between Product, Sales, and Services is important. We are actively working to improve in these areas, including providing more structured and consistent onboarding, clarifying role expectations earlier and more transparently, and investing in better cross-functional communication and planning between teams. We’re also focused on supporting leaders through transitions so teams experience more stability and clearer direction. We take feedback like this seriously and use it to guide where we focus our efforts. If you’d like to share anything further, you’re welcome to reach out to us at HRConfidential@diligent.com. Thank you for your transparency.
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