Diligent reviews

3.0

48% would recommend to a friend

(854 total reviews)

Brian Stafford

51% approve of CEO

42% positive business outlook

Diligent has an employee rating of 3.0 out of 5 stars, based on 854 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

854 reviews
2.0
May 26, 2021

WAKE UP BEFORE ITS TOO LATE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Core product is great, there are talented staff who give their all and work really hard to help you. It once was an amazing working environment and I really enjoyed my job. Customers are some of the best people to work with and that gave me a lot of satisfaction.

Cons

The cons are everything you have done recently in the last 12-18 months which is slowly tarnishing Diligent’s reputation amongst customers and driving the business into the ground. Morale is beyond an all time low and talented people are leaving the business because they are not being listened to/cared for. They probably didn’t want to but they didn’t have a choice, a person can only take so much. the support team change was a huge mistake and it was done at the expense of our customers. They suffer and client facing staff suffer. How can you expect them to be open to buying more? Expansion sales feel the pain too. Pay is below average for the amount of work we do. Not enough headcount, it’s like being part of skeleton staff every single day.

avatar
Diligent Response
5y
Thank you for your thoughtful comments. It’s gratifying that you feel positively about the great relationships you’ve built with your colleagues and customers as part of our Diligent community. We are of course sorry to hear that you’ve felt impacted by some of the recent strategic changes we announced last year. We completely recognize how hard change can be, especially given the inherent challenges and growing pains that can come with any transition. We do believe, however, that the transformation we’ve undertaken has put us on the right path to accelerate Diligent’s growth trajectory and set the organization up to thrive in the future. That not only benefits our clients, but our talented team. In planning our transformation, we knew how important it was to align our business even more closely to the needs of our customers – which is why we reorganized our teams in a way that enables even greater regional focus, so we can be more responsive to our diverse geographies. We’ve strengthened our product development and customer support functions, which as you mentioned, are the engine for our success and client loyalty. We’ve recently hired and onboarded a significant amount of talent in these areas – particularly in our newest global locations, which enable us to serve our nearly 50% of clients outside the U.S. even better. The growth we’re seeing is a reflection of the trust clients have in us to consistently innovate our offerings, meet the highest standards of security, and provide them with concierge-level service. Ensuring our people feel heard is more important to us than ever as we forge ahead. We have a variety of ways employees can share with us their questions, thoughts, and feedback – including our regular pulse surveys and town halls/Q&A sessions. We also encourage you, if you haven’t already, to discuss your concerns with your manager, SLT or ELT member, or your HR rep – whomever you feel most comfortable speaking with. And, there is always our anonymous HR alias (HRconfidential@diligent.com). We recognize feedback is the only way we’ll improve as an organization. Above all, we greatly appreciate your long service and commitment to Diligent, and thank you again for sharing your comments with us. - Avigail Dadone, Chief People Officer
1.0
Oct 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice location. (Some) lovely colleagues

Cons

You really need to know how to play the field here, there’s a serious political hierarchy and if you’re not friends with the right people (Ie take part in their highly booze infused events out) you’re pretty much invisible no matter how hard you work. Everyone is fake friendly to your face, and a lot of people don’t actually like each other! There are some serious allegations going on to which senior management is completely turning a blind eye. There are clear “favourites” and management openly admits this. If you don’t mind working until the late late hours of the night, you’ll find your place here. Incompetent management with no people skills and no ability to give constructive feedback or the support you need in order to grow personally. I am completely shocked at the way they treat employees. False promises are a daily conversation! And don’t bother talking to HR as all they’re good at is finding excuses for the behaviour of the management.

1.0
May 4, 2025

Run don't walk away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They pay you on time without fail. Literally that's it. Shootout to payroll I guess

Cons

Where to start? If you're looking for a company that changes its priorities as frequent as its Exec leadership team members this is the one for you. (Literally two weeks ago 3 of them left all in one fell swoop /email). When the chairman of the board says jump, the CEO seems to panic and say how high, then tries to drag the whole company along in whatever direction he feels he needs to go (with no real guidance and poor communication) until the pressure dissipates. Then the whole thing repeats itself in a vicious cycle. An example. Chairman says the company is behind in X area (let's say using a certain technology or language for example). CEO crafts a quick email to the whole company. Hey, we're behind on using X tool. Everyone use X. Every day. Your usage of X will now form part of your review. Everyone. From payroll to engineers. No we will not be giving any training, guidelines, ideas or enablement on X. Just use it. Starting today. We're behind." This is the kind of direction you'll get. Then something new comes up and the cycle repeats. They constantly re package things and put a marketing spin on stuff like saying its an AI company (spoiler its not) for marketing reasons. Sales are not where they should be and everyone seems to be of the opinion that the company is looking to be sold for quite a while now. HR is all about who you know. If you're not in a relationship with someone on the ELT or besties with their spouses you're unlikely to make it to the top there. Yes, people know. And it's making it very clear why some keep their positions even in the midst of terrible performance. I would advice to look closely at why people are fleeing your department but the issues go right to the top don't they? There's no glass Céiling there if you've the right connections and loose morals. They do not care one iota for staff which becomes apparent over time (if you can stick it out that is). Customer success department is a mess. Exec leadership in certain depts is a joke with some micromanaging and then their own bosses having no clue what's going on within the dept because there is a culture of fear and one figurehead whose twin goals seems to be to save a dollar at any cost and keep noise away from his boss. To the extent where directors can never even interact with skip level management no matter what. And they will literally replace headcount in NA or Europe with Bangalore to save even a small amount. No matter the impact to the product, client, rest of the team etc. I've never seen such corruption, blatant disregard for employees and leadership that don't seem to know what they're doing in my life.

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