Diligent reviews

3.0

48% would recommend to a friend

(854 total reviews)

Brian Stafford

51% approve of CEO

42% positive business outlook

Diligent has an employee rating of 3.0 out of 5 stars, based on 854 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

854 reviews
1.0
Jan 24, 2026

Pathetic

Recommend
CEO approval
Business Outlook

Pros

Nothing positive here in Diligent

Cons

Bad managers, bad leaders and people coercing teams to write good (forced) reviews on glassdoor. Some people were fired on fake harrassment claims without even a proper investigation. Very bad company and HR.

1.0
May 19, 2022

Oh where did it go so wrong?

Recommend
CEO approval
Business Outlook

Pros

Mix of remote working/ office.

Cons

So - where did it go so wrong? Not listening for a start. This used to be the most incredible role and company. As another reviewer stated earlier, where customers used to be the primary focus, that has changed and new mentality of management would appear to be 'get as much out of customers as we can'. Internal meetings are all about expansion, rather than keeping existing customers happy. Customers are not stupid - CSMs talk to them on a daily basis (when not fighting fires). If you don't look after your customers by providing what they actually want (and service level they signed up to) they will go elsewhere, and this has started. Cancellations are now commonplace where this used to be exceptional. Slashing of Dev staff and investment of the key product is counterproductive. There may be a formal response to this note. Yes, Diligent wants to grow and therefore some changes were needed. However the internal and external repercussions of poor decisions made by some at senior level were very damaging and totally foreseeable/preventable if only those people had taken the time to listen to advice. Non- existent career progression in regions outside USA.

avatar
Diligent Response
4y
Thanks for sharing this feedback and for your years of service to Diligent. We’re glad you’ve enjoyed the flexibility we offer our team members, but we are sorry to hear your other feedback. Our clients’ needs always come first, and the business changes we have made and continue to make have been in direct response to their feedback on how we can better serve and support them. In planning for any changes, we have also always strived to involve as many leaders and internal stakeholders as is practicable. We do appreciate how much change we have experienced as a growing organization, as we have continued to strategically expand and evolve our business. At all times, we have worked to ensure as smooth a transition as possible for our employees and clients. Importantly, wherever people have been impacted, we have taken all available steps to support them in their next steps. We are also sorry to hear you do not feel like there is sufficient career progression in your region. Certainly we aspire to set up all our team members globally for success so they can build long-term career pathways. We want to understand how we can better help to support you, and hope that you will speak with your manager, ELT member, or a member of the HR team – whomever you feel most comfortable talking to. Thanks again for sharing your perspective and for your contributions to Diligent. -Avigail Dadone, Chief People Officer
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