Dillard's reviews

2.9

40% would recommend to a friend

(8,359 total reviews)
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Bill Dillard II

47% approve of CEO

38% positive business outlook

Dillard's has an employee rating of 2.9 out of 5 stars, based on 8,359 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dillard's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Jan 20, 2015
Recommend
CEO approval
Business Outlook

Pros

the interacting with fellow employees

Cons

you name it they don't follow up on anything upper mgmt tells u very sparse 401k match sales assoc get pay cut of goals not met and they continually pay new hires more than current employees no matter how long you have worked for them

1.0
Jul 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Experience, good starting pay, and there was a lot of really nice people here.

Cons

Now I STILL WORK HERE so I am not a ex - disgruntled employee. -Dillards as a company is a HORRIBLE one. But the people working here are fine, and nice. -You have to follow a ridiculously high SPH (Sales per Hour) and IPT (Items per transaction) and if you don't meet your quota (even an average of 20% lower than your goal, in 3 months, you get a decrease in pay or FIRED, even if the store your working at is slow. -Insurance? HA it is so horrible and premiums are skyrocket prices, it like you don't even have a paycheck anymore. -My health has literally declined from working here, I believe from the stress of trying to meet my goal -You HAVE to call and nag people to come back and buy more things they don't need. You have to almost force customers to become a client in "C@D" (Clientele at Dillards) and if you don't add one a week you get in trouble. -You have to open a credit application for a customer once a week and it's literally a matter of life or FIRED. -Forget asking Management to do anything. They are so "Busy" you aren't worth their time. They view you as a number anyway. They do not trust employees to do their job, they micro-manage the crap (excuse my language) out of you. I think to myself all the time "I worked in sales before and I know what I'm doing but they don't trust me enough to not micro-manage" -Company values? I don't think they even know what "value" means. -There are these people I like to call Sharks. It's like they literally race to each and every client and shove things to buy down their throat and if you like shopping alone? HA -If you need a flexible schedule, do not work here. They schedule a month in advance and require 2 months notice if you need something off. And if you try to take time off after you are already scheduled? Might as well quit now, your going to get fired anyway. -If you are late all the time you only get 8 chances of calling out, arriving late and clocking out early in a 6th month period. The 9th time means you are fired. -I would add more but this is already a daunting list.

1.0
Jun 16, 2014
Recommend
CEO approval
Business Outlook

Pros

There is nothing good about working here.

Cons

I did not think it could be as bad as the reviews I read... But it was worse. Employees are used and abused, upper management tries to squeeze the work of ten people out of one person. Overworked and wayyyyyy under compensated compared to the industry. I have no idea how anyone stays there. No vacay allowed in November or December and you have to work in the stores on the weekends over the holidays with no comp days. Hope you don't like family or Christmas. You probably don't even make min wage here when you break down your salary to an hourly rate.

Viewing 43 - 45 of 8,359 Reviews

Glassdoor has 8,512 Dillard's reviews submitted anonymously by Dillard's employees. Read employee reviews and ratings on Glassdoor to decide if Dillard's is right for you.