Dillard's reviews

2.9

40% would recommend to a friend

(8,359 total reviews)
avatar

Bill Dillard II

47% approve of CEO

38% positive business outlook

Dillard's has an employee rating of 2.9 out of 5 stars, based on 8,359 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dillard's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Jun 2, 2015

Not worth the stress

Recommend
CEO approval
Business Outlook

Pros

All employees start out part time and at $12.00 per hr. If you have recent retail experience, you can start higher than that. Decent discount of 25% and addition employee discount days.

Cons

Sales quota. You must make your sales quota daily or you will receive a pay cut or get terminated regardless of how hard you work or how great your customer service is. Dillard's does not care about customer service. It's all about the sales, hence the sales quota. Your colleagues are not your friends. No matter how close you think you are to them, this job is highly competitive and they will back stab you to steal the sale. Associates fight in front of customers over sales without repercussions. You MUST check your schedule daily! They are notorious for changing it without any notice to you and if you miss the changed shift, you can/will be fired. They push push push the credit apps A LOT! You will get written up if you don't open one every week. There is no drug testing done ever. You can work under the influence of narcotics and/or alcohol and not be terminated. They will simply have multiple conversations with you about it, send you home for the day but you will not be fired. You can move up from associate to manager very quickly but they throw you into a department without training and tell you to figure it out. If you give a 2 weeks notice, do not plan on working that. As soon as they have someone to replace you, even as soon as the next day, they will walk you out the door and say have a nice life. Your complaints are worthless. They act like they care and will take care of it but all they do is talk so you can and will experience bullying and they will not get written up, especially if they sell well.

4.0
Apr 20, 2015

Sales Associate

Recommend
CEO approval
Business Outlook

Pros

Starting pay is more than what most retail stores will hire you at. If your good at what you do you also have opportunities to move up fast.

Cons

It is deffinetly a dog eat dog world. Observe and learn the game they are playing, because they are always thinking in their best interests first, you must do the same, learn how to play the game and if you don't like the game leave. Stand up for yourself, know your rights and the laws because they will use you as much as you allow them to. You have to decide how much you're willing to put up with.

3.0
Apr 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Dillard's classifies itself as an upscale retail chain, and given its high prices, I can see that. You will not be dealing with the people you would normally see on a WalMart shaming website, for instance, which means you won't be plagued with ridiculous questions and people who don't understand what a necktie is. Also, you get a pretty good employee discount, and when you finish training, they give you an even better discount to help you get started with clothes for work. They do not pay low, that's for sure! If you can maintain your sales, you will continue to get paid well, and receive raises every year.

Cons

Prices are high. Customers don't want to pay $79.50 for a button up shirt! Plus, they know it will be marked down to a fraction of that in a few months, so people wait to buy things. It is so slow, you wonder if it's possible to sleep standing up. Management frowns upon people standing around doing nothing, but when there aren't people to sell to, you can't do much about it. This is retail, sure, but it's also a sales job. Every single item you ring up counts towards your daily sales goal. You don't just run a register, you sell this stuff! You push unwanted stuff on people, you pressure them into buying clothes they've repeatedly argued with you about not wanting, and you beg them to open credit cards they don't want. If you don't, you don't make your sales goal, and then you miss out on getting your raise. Also, returns count against you. Most of the stuff you sell gets returned, because people don't like spending $79.50 on one button up shirt.

Viewing 40 - 42 of 8,359 Reviews

Glassdoor has 8,512 Dillard's reviews submitted anonymously by Dillard's employees. Read employee reviews and ratings on Glassdoor to decide if Dillard's is right for you.