Dillard's reviews

2.9

40% would recommend to a friend

(8,359 total reviews)
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Bill Dillard II

47% approve of CEO

38% positive business outlook

Dillard's has an employee rating of 2.9 out of 5 stars, based on 8,359 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dillard's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Sep 30, 2009
Recommend
CEO approval
Business Outlook

Pros

Great Pay, Nice Atmosphere and Good Benefits, Challenging; you learn how to provide one on one customer service with customers and improve one on one customer relations.

Cons

Dillard's rewards you for being a top seller by giving you a small pay increase usually starts off at about 18% of your previous pay rate and you are expected to sell alot more to maintain this new pay rate. If not, you will get a pay cut which makes it an extremely competitive place to work. Associates stealing other associates' customers, complaining, and whining is commonplace at this store. If you ever go to dillard's and get bombarded by sales associates this is why. No one wants a pay cut. Straight commission or commission + salary would be alot fairer. When the economy went bad last year, alot of associates received pay cuts because business was bad. Dillard's doesn't really care about their employees. Area Store Manager are usually managing two to three departments at a time covering apprx 10-30 associates. They require alot of their area store managers without much reward. I've been associated with Dillard's most of my life as my mom was a manager there for 20 years and I was an associate there for a while. Most ASMs are under alot of constant stress and pressure.

2.0
Sep 23, 2009
Recommend
CEO approval
Business Outlook

Pros

Very nice discount -25%. I was one of the few people to have a good pay. (Started at $10 and then got a $1.50 raise) The pay varies in every store. Easy, clean job. Department managers are usually very nice and understanding. Higher management? Read below...

Cons

You have to be very strong psychologically to survive there. You have sale goals, which are often very difficult to meet. You are evaluated only concerning meeting those goals. Your actual work does not influence your pay at all! you have to sell credit cards to customers. If you don't meet your one a week minimum, you have to come to class on Sunday morning to watch the same video every week. EVEN ON YOUR DAY OFF! And they don't care if you are out of town... The higher management is an under-qualified joke! They would spent hours in the camera room counting how many times you go to the bathroom and how long you spent there! They would reprimand you if they see you going on your lunch with your coworker! One of my friends was fired after 8 years of working there for checking the price on one item! Some like the benefits,but my friend after working 3 years for the company had 6 weeks, no-pay maternity leave... This definitely is a company that wants you make money for them but don't count on any pay-back when you need their help...

1.0
Sep 22, 2009
Recommend
CEO approval
Business Outlook

Pros

good benefits, good pay. They give employees a 25% discount and they have great products. There are many locations and its great if you want to move around.

Cons

They don't allow you to have a personal life and if you are paid by salary you are expected to be there on your days off. I almost always worked 7 days a week, 70 hours a week. It is a stressful environment full of incompetent upper management. The money is not worth it. I would rather scrub toilets for a living rather than having to work there again!

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Glassdoor has 8,512 Dillard's reviews submitted anonymously by Dillard's employees. Read employee reviews and ratings on Glassdoor to decide if Dillard's is right for you.