Everything. But I sure will go into specifics.
MICROMANAGEMENT. But the most ineffective form of micromanagement I've ever seen. Sometimes it might be necessary. But Dillards as a whole is unnecessary so it makes sense.
Sales quotas. Literally impossible to meet. And if you don't, you get a wage deduction. And if you keep not meeting your numbers, they'll fire you. You're just a number to this company. I've seen people who have worked here for 25+ years get walked about because they didn't make their numbers. Are you kidding me? The loyalty and the dedication these people have given this company over the last 25+ years of their lives meaning absolutely nothing is the most disgusting thing I've ever seen a company do. The Dillards ought to be ashamed of themselves.
The Dillards are so cheap as to not spend ANY MONEY on advertising to bring business in. They must be losing tons of money at this point, there's always more employees in the store than there are customers. it's the most boring, slow job I've ever had. I feel so intellectually challenged due to this place. You could be as dumb as a rock and still be able to do this job.
Terrible work/life balance. I get it, it's retail. But why should I have to work three 11-9 shifts during the week? That's one hour shy of open-close. I never get to see my family, my friends, and I can barely get to the grocery store. I'm tired and burnt out.
The competition. Co-workers in the same department can be super sharky and catty about sales. It leads to tons of animosity and tension over whose sale is whose and who talked to that lady first and YOU STOLE MY SALE!!!! It's like we're a bunch of children. I've never seen two grown men argue over something so petty in my life. Getting mad over a $20 pair of shoes. Grow up. Get over it. You can think someone is your friend until they ring a $400 michael kors handbag to the customer you were holding it for. You can't really trust anyone here. It's sad.
Recruiting business. I'm not opposed to all of it. But I definitely am opposed to calling my clientele (which isn't very large, maybe 150 people) EVERY OTHER DAY to try and get them to come in. That is 100% going to deter those people from ever coming in here because they're so terribly annoyed that we keep calling us. People have changed, and the business should follow that. Dillards is about "relationship selling". Building relationships with people so they come back and buy from you all the time. I get that, but people like to save money. Do you really think they're going to come see me and spend $299 on a clarsonic when sephora has a $50 off coupon? No. I'm going to save money wherever I can, you're gonna save money wherever you can, and I can guarantee the Dillards themselves are gonna save money WHEREVER they can. I don't care how much I loooooove my girl that works at lancome. If I can get my Definicils at ulta for 20% off, of course I'm doing that. And so are you.
Advancements, but also not without Demotions. Sales associates are sad. Counter managers are more sad than the associates. Business managers are more sad than the Counter managers. The ASMs are more sad than the Business managers, and so on and so forth.
This place a truly awful. Don't make yourself miserable for money here, because it is EASILY taken away from you. If you insist on working here after completely ignoring this review, only work here for 6 months, because you can't get your pay taken away from you before that. Good luck.
