Dillard's reviews

2.9

40% would recommend to a friend

(8,359 total reviews)
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Bill Dillard II

47% approve of CEO

38% positive business outlook

Dillard's has an employee rating of 2.9 out of 5 stars, based on 8,359 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dillard's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
3.0
May 28, 2015

Sales Associate

Recommend
CEO approval
Business Outlook

Pros

Helping customers can be a fun, enjoyable process. Great if you need a short-term job to tie you over. Easy to get in the door.

Cons

Long shifts on your feet can be tiring, especially considering associates are expected to dress fashionably--fashionable women's shoes are not comfortable for all day standing. Employee discount is not great. There seems to be greater loyalty to customers than employees. The system seems built for employee turnover, not invested long-term careers of employees. Don't plan on moving up from sales associate. Associates are not paid on commission but still expected to make a target number in sales. The system inherently creates competition between associates that hinders camaraderie and teamwork. Target sales are unreasonably high. Competitive co-workers were unpleasant to work with and often caused additional work for others--there is minimal accountability to management for any work other than sales (i.e. folding, tidying dressing rooms). My coworkers reported unkind treatment from management relating to handling their personal health needs (hypoglycemia, needing a moment to sit down).

2.0
Feb 21, 2015
Recommend
CEO approval
Business Outlook

Pros

They pay weekly and the minimum amount you get paid there is $12 an hour.

Cons

Dillards is now having us make 15 LIVE phone calls to clients every day we come in to work a shift. They want us to try to get them to come in, make appointments, make sales over the phone, or make pre-sales. Dillards is a department store, NOT a telemarketing company, and its NOT a car dealership. People should not be harassed to come in and buy stuff from a department store.

1.0
Jan 19, 2015
Recommend
CEO approval
Business Outlook

Pros

I truly can not think of any pros.

Cons

Company didn't give a damn about any of their employees. I was a sales manager there and hated every minute of it. Worked about 60-65 hours per week. Constantly having to fire staff or reduce their pay for not meeting their goal. Regardless of how hard they worked. Executive management only cared about how much money they could pocket and nothing about the people who made it happen. Benefits sucked. I have been in management for over 30 years and have worked for several big box companies, but I have never seen a company run so poorly.

Viewing 97 - 99 of 8,359 Reviews

Glassdoor has 8,512 Dillard's reviews submitted anonymously by Dillard's employees. Read employee reviews and ratings on Glassdoor to decide if Dillard's is right for you.