Discover reviews

4.0

68% would recommend to a friend

(5,192 total reviews)
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Michael Shepherd

65% approve of CEO

45% positive business outlook

Discover has an employee rating of 4.0 out of 5 stars, based on 5,192 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Sep 12, 2019

Under paid and over worked- senior underwriter

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PTO time, ability to work from home

Cons

Production goals are unrealistic and far fetched. Created by upper management who only sees numbers and does not understand the role and the process time needed review a loan. The staff consists of JR underwriters, mid level underwriters and Senior underwriters. Mid level and Jr underwriters do not review complex loans such as self employed, fixed income or rental income. However, you are held to the same production goal. Thus, you WILL have to work OT in order to meet your production goals. At the end of the month, they will hold you accountable for small mistakes such as spelling errors or a mistype of an account number, which will impact your overall rating. (Which is used for reviews and end of year raises) Salary is very low in comparison to other companies.

4.0
Aug 15, 2019

Great Customer Focus

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall Discover offers terrific benefits and has an outstanding drive to provide customer service to cardmembers and merchants.

Cons

Lack of agreement within certain departments on how to prioritize business goals and how to execute them. Upper management is communicating that decisions need to be pushed to lower management levels, yet the reality is that the work environment is increasingly becoming more micromanaged.

3.0
Jul 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits are okay. They'll pay for college, which they started after I already had student loan debt. They're constantly having food and snack days to enhance morale.

Cons

There's no movement once you've reached a certain level. Training classes to help with advancement get canceled with zero notice. Monthly Incentive based on performance was removed because they didn't think it was a motivator.

Viewing 490 - 492 of 5,192 Reviews

Glassdoor has 5,603 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.