Domino's Customer Service Representative -Customer Service Representative/Shift Manager reviews

3.3

45% would recommend to a friend

(283 total reviews)
avatar

Russell Weiner

47% approve of CEO

38% positive business outlook

Customer Service Representative Customer Service Representative/Shift Manager employees have rated Domino's with 3.3 out of 5 stars, based on 283 company reviews on Glassdoor. This indicates that most Customer Service Representative Customer Service Representative/Shift Manager professionals have a good working experience there. Domino's is rated in line with the average (within 1 standard deviation) by Customer Service Representative Customer Service Representative/Shift Manager professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

283 reviews
4.0
Aug 2, 2015

shift manger relived

Recommend
CEO approval
Business Outlook

Pros

easy going atmosphere. easy work load. good first timer job great second job. easy hours easy to get shifts covered or switch shifts. prep work and cleaning is scheduled in every ones shift it all gets done thanks box folders you rock! meal provided. what better than making pizza oh yeah eating it for free.

Cons

busy is crazy busy hits hard and fast then dies then hits back. not just pizza anymore wings breads pasta sandwiches and more. trying ti get it all done and out the door on time crazy.

3.0
Jul 8, 2015
Recommend
CEO approval
Business Outlook

Pros

A generous amount of over time. Fast paced so time Flys, nice boss and a few nice co-workers. There is a real since of family at Dominos and you will learn a lot about hard work, personality types, and the workings of a top fast food company seriously. Healthy competition between stores makes you wanna thrive every day. You will even pick up a little information about sales; really good starter job.

Cons

Crew members are either positive, up beat, and hard working. Or pessimistic, irritable, and lazy. Lost of lazy people who work when they want to and won't be fired because of the stores need of them due to high sale value. Not to mention dramatic teens who haven't learned the qualities of being a team member, but most importantly how to be leaders and have respect for themselves and their elders. Managment is nice and understanding to the point of having an extra father or mother but lack a since of balance for the company environment. They schedule hours inadequately for given times (mostly during peak hours), won't promote within unless you go to scheduled class at the corporate office forcing you to stay in the same place. Furthermore classes can be impossible to go to for students (high schoolers, full time college kids) who really would like to grow with the company. They sometimes reward due to seniority to people who don't deserve it. The environment can be hostile if there are problems between co-workers. I can't tell you how many times I've wanted to knock someone out because of their disrespect towards me and others (or I'very felt threatened enough to defend myself). Lastly they expect key players to pick up the slack; everybody can't stay 3-5 after their scheduled time to help out because of incompetent people. They will call you on your day off most times to help out because somebody didn't show or the day crew was scheduled to light. Managment got irritated because I finally said I couldn't come in; yet I came in on days off most times because I knew the company would need help and almost every day I stayed hours pat my scheduled time to help even when their shift leaders wouldn't even answer their sale. People have lives Dominos especially college kids like me.

3.0
May 28, 2015

crew chief

Recommend
CEO approval
Business Outlook

Pros

i got good hours and i enjoyed some of the people i worked with and i got the chance to be a crew chief before i turned 18 and made $8.75.

Cons

they use to mistreat me by making me do most of there work so i work two times more than anyone else.

Viewing 265 - 267 of 283 Reviews

Glassdoor has 24,872 Domino's reviews submitted anonymously by Domino's employees. Read employee reviews and ratings on Glassdoor to decide if Domino's is right for you.