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Dorchester Collection

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Dorchester Collection reviews

3.6

68% would recommend to a friend

(145 total reviews)

Christopher Cowdray

66% approve of CEO

45% positive business outlook

Dorchester Collection has an employee rating of 3.6 out of 5 stars, based on 145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dorchester Collection employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

145 reviews
5.0
Dec 6, 2014

Amazing!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Luxury, historical, classy! Great resume builder! Entrepreneurs...

Cons

High expectations and long hours.

1.0
May 11, 2018

Discrimination

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people, Nice atmosphere, beautiful hotel.

Cons

Dorchester Collection has policies in place that discriminate against medical marijuana patients.

3.0
Jun 18, 2013
Recommend
CEO approval
Business Outlook

Pros

Beautiful hotel property, hard to not love the Bel-Air. Encouraging engage training, fantastic cafeteria and benefits such as acupuncture/medical/dental, perks such as 3 free nights at a property, reputation of what is the Bel-Air...really on the verge of what I think will be an amazing hotel for employees and guests. Customer-satisfaction and intimate setting to truly devote to customer-care. Awesome Christmas party and incentives, like cash awards for good service. Inspiring town-hall meetings and excellent verbage / mission statement from the hotel itself.

Cons

Lack of executive management support in individual departments. No loyalty to long-term staff members, recently let go of long-term employees. Turn over in management is high. 30 hrs is considered full-time, will turn a blind-eye if need be instead of hiring or prepping staff. Set up for failure due to lack of physical resources, not always a supervisor at reach & generally understaffed hours for a given shift. Difficult to achieve more than 34 - 38 hours. Does not like to provide overtime. Hotel itself is low on funds, owned by a prince. Serve many royals and wealthy 1%, often times treated like lower class. Not always willing to tip, depending on department. demanding guests and due to the wealth, protocol changes in respect to how much a guest is spending. Can be difficult to gauge proper boundaries and when it's ok to say "no" even when request endanger employee.

Viewing 1 - 3 of 145 Reviews

Glassdoor has 187 Dorchester Collection reviews submitted anonymously by Dorchester Collection employees. Read employee reviews and ratings on Glassdoor to decide if Dorchester Collection is right for you.