DoveLewis reviews

2.5

27% would recommend to a friend

(56 total reviews)

Ron Morgan

27% approve of CEO

32% positive business outlook

DoveLewis has an employee rating of 2.5 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have an average working experience there. The DoveLewis employee rating is 31% below average for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

56 reviews
2.0
Mar 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Direct impact on people dealing with stressful animal emergencies, draws passionate dedicated animal medical professionals to learn from, great for the resume, +$1/hr than North West Vet Specialists (direct ER competition) for CSRs,

Cons

Poor management within department (front desk) as well as hospital wide. Huge turnover, good people wise up and leave or get singled out and eventually fired for raising concerns. Has huge gap culturally and financially between upstairs management/programs and downstairs medical facility. Medical employees overworked and under-compensated (salary, benefits, work/life balance). Current (for 3yrs) CSR and TA schedule has 50 hrs in five days (10 hr shifts with one 30 min break a shift) that leads to chronic burnout. CSR (~$12/hr) and TA (~$10/hr) not livable wages (better than some, NWVS $11/hr, worse than others, Murray Hill $15/hr for CSRs), and CVT/Tech (start at $16/hr), good luck paying those school loans. Also, poor training (only 14 days) for CSRs given the high volume of cases, strict protocols as non-profit, and paperwork for multitude of programs.

2.0
Jul 24, 2015

Customer Service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

worked with animals and the pay was good

Cons

Many employees are burnt out, over worked, and the managers don't see it. The company is not going to survive with the current management and structure which is sad because it was a great place to work about 7 years ago.

2.0
Oct 27, 2022

Horrible Management

Recommend
CEO approval
Business Outlook

Pros

I love the team I work with, some of the most intelligent, kind, and compassionate people I’ve ever met. Good benefits.

Cons

Management management management. They work from home, no transparency either so no one has any idea what they actually do from home other than get paid. Absolutely zero help on the floor while we are all drowning, and while patients are suffering from lack of hands to provide proper care - at times literally passing in kennels. Not good enough pay for what we have to endure. HR “hears” you and “understands” but nothing you suggest truly matters, they’ll do what they see fit for profit and revenue regardless. Tout themselves as a “teaching hospital” but the only hands on learning you will receive is from the wonderful employees that take the time out of their day between everything else going on go teach you - if it weren’t for them (who are leaving in droves unfortunately) I wouldn’t have learned more than I could pick up on my own. Training is horrible, you’re thrown to the wolves and have to struggle on your own. Even attempts to request help from new employees are unanswered and ignored. Finally when they pushed out most of their staff they have reduced hours to match the extremely sparse staffing, but don’t be fooled - it wasn’t a moment of heroism it was a moment of desperation.

Viewing 7 - 9 of 56 Reviews

Glassdoor has 56 DoveLewis reviews submitted anonymously by DoveLewis employees. Read employee reviews and ratings on Glassdoor to decide if DoveLewis is right for you.