Pros
- It's a decent foot-in-the-door since Duke's name carries weight on a resume, and typically for entry level, they only require a year of IT experience. - 403B for salaried positions - Duke matches your contributions - Very hard to run out of PTO - For single employees, health insurance is very cheap - Never have to worry about layoffs
Cons
- Despite its reputed reputation, Duke pays incredibly low across the board. Any talk of pay increase is rebuffed by expounding the benefits which have been slowly stripped away or have become more irrelevant as cost of living goes up and tech jobs in the area offer better options and pay. - Unions are a dirty word, and any kind of major headway for worker's rights or pay meets incredible pushback - Has become increasingly micromanaged over the years. For IT, DHTS had been pretty relaxed with their employees. But over the years, they have treated employees less as adults and humans, and more as machines that have to answer why they have not been exceeding expectations every minute of a 40+ hr work week. - Pushes expensive projects that go nowhere or haven't been field tested enough - Has become top-heavy with hiring managers and bleeding staff and consolidating departments. - Every push to improve the quality/expectations/pay for field service analysts is met with "Sorry, not in the budget." After hearing that for over a decade, you stop taking them seriously when the hospital adds another wing and opens multiple outpatient clinics, and they create five new management positions, but are still paying way under COL for the Triangle. - Cost of parking tends to outweigh the small incremental raises employees get every year - Constant lip service from senior leadership of "we want to hear what you think" but are often rebuffed and employees that speak out find themselves unable to move up or reviewed favorably by managers despite their work effort. - You won't get laid off or fired here, but they can find a way to put you in a mind-numbing position that will make you want to quit instead. I've seen old men who worked here for most of their lives who retire angry and miserable, without fanfare. No one leaves Duke happy unless they've been in a senior leadership role. There's a glowing review of DHTS on Glassdoor and I bet my entire 403B it is a senior manager.