Does ECI Software Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ECI Software Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at ECI Software Solutions. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at ECI Software Solutions?

70% of ECI Software Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ECI Software Solutions 4.1 out of 5 for work life balance, 3.9 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ECI Software Solutions?

Product Support Specialist (22) , Account Manager (12) , Manager (10) , Project Manager (10) , Regional Sales Executive (10) , Sales (10) , Business Development Representative (BDR) (7) , Implementation Specialist (7) , Software Developer (7) , Consultant (6) , Implementation Consultant (6) , Business Analyst (5) , Senior Consultant (5) , Senior Software Engineer (5) , Software Engineer (5)

What are the pros of working at ECI Software Solutions according to real employee reviews?

"ECi has invested in building and growing a great culture for its employees and it worked!" ((in 41 reviews)); "So far the people I work with are great" ((in 34 reviews)); "Great Work/ Life Balance" ((in 28 reviews)); "The benefits are great, the company doesn't overpromise, and it genuinely feels like every leader really listens to you." ((in 16 reviews)); "The company has great benefits, the ability to work from home, the teamwork is amazing, managerial aspects are spot on (always working with you and congratulating you on achievements), the list just goes on and on." ((in 14 reviews))

What are the cons of working at ECI Software Solutions according to real employee reviews?

"Bad salaries" ((in 13 reviews)); "Sales organization seems to be poorly managed, teams within the division essentially compete agains each other and the upper management doesn't seem to understand how to fix problems within the division." ((in 8 reviews)); "Bad managers that do not help in a timely manner" ((in 8 reviews)); "I get that it is a business, but whoever approved the plan of offering a discount to customers if they don't take initial training needs to rethink their career." ((in 7 reviews)); "Annual raises can be a bit low" ((in 6 reviews))

What are employees saying about ECI Software Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ECI Software Solutions layoffs and their outlook for job security at ECI Software Solutions in 2026.

What are the top reviewed ECI Software Solutions locations?

Fort Worth , Dallas , Cincinnati , Westlake , Provo , Dallas-Fort Worth , Latham , Mount Laurel , Minneapolis , Columbus , Dublin , Texas City , Mount Holly , Jefferson City , Philadelphia , Pittsburgh , Remote , Aurora , Chicago , Kansas City , Louisville , Washington , Burlington , Austin , Bedford , Plano , Roanoke , Southlake , Houston , Fort Wayne

ECI Software Solutions reviews

3.8

70% would recommend to a friend

(419 total reviews)

Trevor Gruenewald

83% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ECI Software Solutions has an employee rating of 3.8 out of 5 stars, based on 419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ECI Software Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

419 reviews

2.0

Sep 24, 2025

VPs bottleneck with no accountability, high turnover for everyone except them

Regional sales executive

Recommend

CEO approval

Business Outlook

Pros

Products are usually market fits Front line colleagues are regular hard work people

Cons

1. Lack of foundational knowledge delays time-to-value (TTV). You must self-teach the product, extending your ramp time and distracting from selling. 2. The company can't reliably scale; product expertise is inconsistent and hard to transfer. Your success depends on finding a helpful veteran, which is a risk. 3. Management doesn't acknowledge the time needed to become productive. Financial pressure increases while you are struggling to learn the basics. 4. The primary engine for growth (pipeline generation) is broken. Forced into 100% cold-calling, even if the role was sold as partially inbound. 5. The company is prioritizing the appearance of a large pipeline over its quality. You risk starting with a zero-win track record because you have to "burn" junk deals. 6. Lack of trust and high risk of being next if you are unable to meet expectations due to systemic failures. High turnover, which makes organizational instability.

ECI Software Solutions Response

9mo

Thank you for taking the time to share your thoughts on your experience. We are pleased to hear that you appreciate our market-fit products and the dedication of your front-line colleagues. However, we regret that you have encountered challenges with training, pipeline generation, and leadership accountability. We are dedicated to always improving and as such, we will explore our options for advancement moving forward. Again, we appreciate your review and thank you for bringing this to our attention. If you would like to discuss your concerns further, we encourage you to contact your HR representative.

3.0

Sep 11, 2024

Ok till it wasnt

Product support specialist

Recommend

CEO approval

Business Outlook

Pros

Loved my job, we got bought out by ECI

Cons

New support management no longer cares about employees or customers just money

ECI Software Solutions Response

1y

Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your work during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding management and their focus on supporting both our customers and employees. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.

2.0

Dec 19, 2023

Acquisition company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good management team that cares.

Cons

Company doesn’t not care about improving products, customer service or pay.

Viewing 52 - 54 of 419 Reviews

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Jobs at ECI Software Solutions

Senior Manager of Professional Services

Remote

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Senior Manager of Professional Services

Remote

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Associate Web Specialist

United States

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Implementation Consultant

Remote

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Business Development Manager

Remote

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