ECI Software Solutions reviews

Where to start...the pandemic has shown the companies true colors in regards to their attitude towards their support personnel. I'm sorry, but I find it absolutely absurd that all three levels of support are considered lateral transfers, and don't come with pay increases if you move up. This company is a little too focused on sales, snd trying to nickel and dime customers. I get that it is a business, but whoever approved the plan of offering a discount to customers if they don't take initial training needs to rethink their career. Because then it just falls on support, who spend 90% of their time training the same customers, rather than fixing genuine errors. Support is some of the lowest paid in the industry. Especially with the remote workforce now, you can find another product support job and easily make 20-30K more. The High5 points which we get taxed on, do not make up for lower pay in the slightest.

Leadership direction is challenging with their thought on the business and the customer base. No leeway with customers, all about having a cash cow of revenue increase, causing a high loss in customer turn over, especially on the manufacturing side. Leadership doesn't connect with customers as much as they should, hiding behind the individual contributor roles to take on difficult challenges with customers. Product investment is very minimal on certain vertical products, especially those that are on legacy products. Not good collaboration within departments, which is difficult when trying to work with a client. eci's overall great place to work is good outside of manufacturing.