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ECI Software Solutions

Engaged Employer

ECI Software Solutions reviews

3.8

70% would recommend to a friend

(419 total reviews)
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Trevor Gruenewald

83% approve of CEO

61% positive business outlook

ECI Software Solutions has an employee rating of 3.8 out of 5 stars, based on 419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ECI Software Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

419 reviews
1.0
May 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Many of your co-workers will be really nice. Plenty of autonomy.

Cons

Support, across the board, is awful. Customers told me they wouldnt buy additional products...many were looking to LEAVE...almost exclusively due to poor Support. Account Managers in multiple divisions lament this fact all the time. Rigid rules. Even when something is going 100% downhill, management is slow to respond, referring to the ol' "we've always done it this way" mentality. Had 1 boss who was hella nice, and kept telling me everything is fine. Then got a second boss, who's idea of a 1:1 is talking for 15 minutes straight, scowling at any interruptions for clarity, and then saying "I gotta run". In other words - you're completely on your own and you better get it right because you won't get too much constructive feedback before it's too late.

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ECI Software Solutions Response
2y
Thank you for your feedback. We are pleased to hear that you appreciated autonomy and your colleagues during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding support and your management. We would like to assure you that we are continually looking for ways to improve and we thank you for bringing your concerns to our attention. We wish you the best in your future endeavors.
5.0
May 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Sales training fantastic, great company culture, true opportunity for growth

Cons

Pay, wait time for promotion

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ECI Software Solutions Response
2y
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy our working culture and development opportunities. We value training and career growth. If you would like to discuss opportunities for growth, we encourage you to contact your manager and HR representative. Thank you for all you do to help make ECI a Great Place to Work.
5.0
May 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote company with good people to work with

Cons

Can’t think of anything right now

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ECI Software Solutions Response
2y
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoyed your colleagues during your time at ECI.
Viewing 97 - 99 of 419 Reviews

Glassdoor has 433 ECI Software Solutions reviews submitted anonymously by ECI Software Solutions employees. Read employee reviews and ratings on Glassdoor to decide if ECI Software Solutions is right for you.