ECI Software Solutions reviews

Support technicians had very little opportunity for advancement. When I was brought in the manager stated that he knew that I was overqualified. Although I did have the opportunity to advanced to a more senior technician role, my background was database development and the roles that became available that I applied for, I received a standard rejection letter. Not even a courtesy interview and I had over 20 yrs of database development experience.

Support, across the board, is awful. Customers told me they wouldnt buy additional products...many were looking to LEAVE...almost exclusively due to poor Support. Account Managers in multiple divisions lament this fact all the time. Rigid rules. Even when something is going 100% downhill, management is slow to respond, referring to the ol' "we've always done it this way" mentality. Had 1 boss who was hella nice, and kept telling me everything is fine. Then got a second boss, who's idea of a 1:1 is talking for 15 minutes straight, scowling at any interruptions for clarity, and then saying "I gotta run". In other words - you're completely on your own and you better get it right because you won't get too much constructive feedback before it's too late.