Does ESL Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, ESL Federal Credit Union employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at ESL Federal Credit Union. This rating has decreased by 16% over the last 12 months.

How satisfied are employees working at ESL Federal Credit Union?

51% of ESL Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ESL Federal Credit Union 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ESL Federal Credit Union?

Teller (10) , Bank Teller (9) , Manager (7) , Relationship Banker (7) , Back Office (5) , Member Service Representative (4) , Teller II (4) , Intern (3) , Student Teller (3) , Teller I (3) , Collections (2) , Information Technology (2) , Management (2) , Senior Teller (2) , Telebanker (2)

What are the pros of working at ESL Federal Credit Union according to real employee reviews?

"Benefits were decent and met my needs" ((in 18 reviews)); "Great core values and company" ((in 6 reviews)); "Great company and environment and a culture thats focused on community." ((in 6 reviews)); "friendly work environment and some co" ((in 4 reviews)); "Employees have great pride in working at ESL as evidenced by the employee survey response to the Great Place to Work survey." ((in 4 reviews))

What are the cons of working at ESL Federal Credit Union according to real employee reviews?

"The pay could be better." ((in 10 reviews)); "Poor management with minimal room for development." ((in 9 reviews)); "ESL has so many managers that its hard to figure out what they all do and why they are all paid so much." ((in 7 reviews)); "They say they want to empower employees to make decisions, but senior management is always involved and often overturns the recommendations of staff." ((in 3 reviews))

What are employees saying about ESL Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ESL Federal Credit Union layoffs and their outlook for job security at ESL Federal Credit Union in 2026.

What are the top reviewed ESL Federal Credit Union locations?

Rochester , Pittsford , Webster , Charlotte , Greensboro , Punta Gorda , Greece

ESL Federal Credit Union reviews

3.4

51% would recommend to a friend

(140 total reviews)

Faheem A. Masood

53% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ESL Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ESL Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

140 reviews

1.0

Sep 10, 2015

“Supervisor ” Horrible Company to Work For

Supervisor

Recommend

CEO approval

Business Outlook

Pros

No Pros for this company. They may have benefits but you will probably not be there long enough to enjoy them. The door spins at this credit union at a high rate of speed. Employees treated as if they are of no value. Must keep your mouth shut or you will be gone. Always looking over your shoulder. Trust no one.

Cons

Worst company I have every worked for. ESl really could care less about its members and employees. Its all numbers, making money and goals. Leadership is the problem. It needs to change bad.

3.0

Apr 9, 2014

Meh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Room to move up if you're passionate and good at sucking up to those necessary. They switched it so that you can lose your job or get written up for failure to meet sales goals.

Cons

Takes a LONG time to get to certain positions that might be ENTRY-LEVEL somewhere else. Expect people with degrees to work their way up... What the point in getting a degree? They say you can only reach a certain point before it becomes necessary. However there certain circumstances may come about where you have to take on responsibilities of another position that only someone with a "degree" is qualified for. For a credit union, they are EXTREMELY sales oriented, they try to mold you into thinking that you're doing something good by shoving certain products down peoples throats. Working in branches become tough when most of the patrons become regulars and you've sold them everything possible. For what you may make, it's NOT worth the stress.

1.0

Feb 17, 2014

Why I Left ESL Federal Credit Union for Another Job!!!

Collections

Recommend

CEO approval

Business Outlook

Pros

Benifits/Health Isurance - They helped pay for my psychiatric visits and prozac that was the result of my boss and the ESL work environment.

Cons

North Korean Style Management/Leadership ( Kim Jong Un ) at the top. Assassinations daily and erratic changes made all the time You never knew who would be executed next or what crazy management decision would be made out of the blue. Most made no sense. Stress Level in the ozone every day. I was on anti depression/anxiety medicine until I left. I worked in back office and the branches. The branches are worse. Manager/supervisors and fellow workers could not be trusted at all. A very sick environment to work in. There were days I did not want to get out of bed to go to work. The management has made it that way. You could loose your mind here?

Viewing 55 - 57 of 140 Reviews

Jobs at ESL Federal Credit Union

Customer Care Specialist

Loan Payment Solutions Representative

Employee Communications Business Partner

Teller - Merchants Road