Does ESL Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, ESL Federal Credit Union employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at ESL Federal Credit Union. This rating has decreased by 16% over the last 12 months.

How satisfied are employees working at ESL Federal Credit Union?

51% of ESL Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ESL Federal Credit Union 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ESL Federal Credit Union?

Teller (10) , Bank Teller (9) , Manager (7) , Relationship Banker (7) , Back Office (5) , Member Service Representative (4) , Teller II (4) , Intern (3) , Student Teller (3) , Teller I (3) , Collections (2) , Information Technology (2) , Management (2) , Senior Teller (2) , Telebanker (2)

What are the pros of working at ESL Federal Credit Union according to real employee reviews?

"Benefits were decent and met my needs" ((in 14 reviews)); "Great company and environment and a culture thats focused on community." ((in 8 reviews)); "Great core values and company" ((in 7 reviews)); "friendly work environment and some co" ((in 4 reviews)); "Best supporting staff and employees" ((in 4 reviews))

What are the cons of working at ESL Federal Credit Union according to real employee reviews?

"The pay could be better." ((in 9 reviews)); "ESL has so many managers that its hard to figure out what they all do and why they are all paid so much." ((in 8 reviews)); "Poor management with minimal room for development." ((in 7 reviews)); "Limited training." ((in 4 reviews)); "They say they want to empower employees to make decisions, but senior management is always involved and often overturns the recommendations of staff." ((in 3 reviews))

What are employees saying about ESL Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ESL Federal Credit Union layoffs and their outlook for job security at ESL Federal Credit Union in 2026.

What are the top reviewed ESL Federal Credit Union locations?

Rochester , Pittsford , Webster , Charlotte , Greensboro , Punta Gorda , Greece

ESL Federal Credit Union reviews

3.4

51% would recommend to a friend

(140 total reviews)

Faheem A. Masood

54% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ESL Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ESL Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

140 reviews

5.0

Nov 4, 2014

ESL is probably one of the best places to work in Rochester. Friendly atmosphere. A place I'm proud to work for.

Manager

Recommend

CEO approval

Business Outlook

Pros

ESL really cares about creating an outstanding employee experience and it shows. From simple perks like convenient snacks and mini-meals in the cafe to the huge annual celebration party to just the peace of mind that, as a well managed and financially strong credit union, there is no fear of surprise layoffs or corporate takeovers. ESL is also good at representing its core values like caring about people. I'm a transplant to Rochester, and when I tell people I work at ESL, people in the community are very complimentary and anyone who banks there loves it and loves me by association :).

Cons

There is a lot of bureaucracy at ESL. I came from a different industry, so maybe this is because ESL is "bank." But It can take time to get things done. But the leadership seems to be thoughtful and sincere enough about organizational improvement, that if something really needs to get done...EVENTUALLY...it will.

1.0

Mar 4, 2014

"DON'T WORK HERE!"

Back office

Recommend

CEO approval

Business Outlook

Pros

There are no pros other than getting a check while looking for another job!

Cons

The culture is evil but could be inviting to some who thrive in this environment. Management does not know how to communicate with employees. VP - Branch Center Director will not ever acknowledge you exist unless you are an Assistant Manager or higher. What would it take to just say hello or acknowledge you exist? Very arrogant, rude and vain just like many of the other upper managers who do the same thing. The managers have their favorites and it shows. Many termination notices every week from tellers to CFO. You never know who will be next in line for the ax. Very disorganized at corporate level all the time. Advancement and recognition based on who you know and how well you play the game and kiss up. Performance seems almost secondary. Most never advance as you will stay where you come in. ESL is a credit Union. It should be serving members but its serves management first. Backstabbing happens daily. Trust no one. You can not afford to have friends here as they may eat you alive. You must keep your mouth shut and speak to no one to survive.

1.0

Jan 16, 2014

Horrible Place To Work- Watch your Back

Home equity processor

Recommend

CEO approval

Business Outlook

Pros

Not much. New Building and Inside Parking.

Cons

Horrible place to work. l hate it and would not reccomend it to anyone - The Strees, Goals and Managemnet are the worst. You will be happy when you find another job. You will not be valued here.

Viewing 127 - 129 of 140 Reviews

Jobs at ESL Federal Credit Union

Customer Care Specialist

Loan Payment Solutions Representative

Employee Communications Business Partner