Does ESL Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, ESL Federal Credit Union employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at ESL Federal Credit Union. This rating has decreased by 16% over the last 12 months.

How satisfied are employees working at ESL Federal Credit Union?

51% of ESL Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ESL Federal Credit Union 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ESL Federal Credit Union?

Teller (10) , Bank Teller (9) , Manager (7) , Relationship Banker (7) , Back Office (5) , Member Service Representative (4) , Teller II (4) , Intern (3) , Student Teller (3) , Teller I (3) , Collections (2) , Information Technology (2) , Management (2) , Senior Teller (2) , Telebanker (2)

What are the pros of working at ESL Federal Credit Union according to real employee reviews?

"Benefits were decent and met my needs" ((in 14 reviews)); "Great company and environment and a culture thats focused on community." ((in 8 reviews)); "Great core values and company" ((in 7 reviews)); "friendly work environment and some co" ((in 4 reviews)); "Best supporting staff and employees" ((in 4 reviews))

What are the cons of working at ESL Federal Credit Union according to real employee reviews?

"The pay could be better." ((in 9 reviews)); "ESL has so many managers that its hard to figure out what they all do and why they are all paid so much." ((in 8 reviews)); "Poor management with minimal room for development." ((in 7 reviews)); "Limited training." ((in 4 reviews)); "They say they want to empower employees to make decisions, but senior management is always involved and often overturns the recommendations of staff." ((in 3 reviews))

What are employees saying about ESL Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ESL Federal Credit Union layoffs and their outlook for job security at ESL Federal Credit Union in 2026.

What are the top reviewed ESL Federal Credit Union locations?

Rochester , Pittsford , Webster , Charlotte , Greensboro , Punta Gorda , Greece

ESL Federal Credit Union reviews

3.4

51% would recommend to a friend

(140 total reviews)

Faheem A. Masood

54% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (140 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ESL Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ESL Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

140 reviews

2.0

Aug 14, 2015

Just how bad Is it at ESL Federal Credit Union?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great friends, benefits being downtown.

Cons

Its bad when you hear a group of ESL Wealth Management employees outside of work putting the company down, Dave F and some of the Managers down and making fun of some of the things that go on here. Many of these Investment reps put in a few hours a day in the branches and they put others down for not working? May bee they should work someplace else if they do not like it here I wonder if the whole Wealth Management division thinks the same things about ESL? What kind of place do I work at? I do enjoy my job but it makes me think twice about this Credit Union. Just can not believe what I heard. Not sure I want to stay here much longer.

1.0

Jun 17, 2015

If you keep telling everyone it is a great place to work, they actually believe it.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, strong brand, local.

Cons

It is run just like Kodak was. Employees seem to be terminated frequently and at random.

2.0

Mar 6, 2015

Stay Away!

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

The customers and your co workers are very nice.

Cons

Goals are meaningless and ridiculous. They just want you on the phone pestering customers to move their money into something. Your given credit for moving money, not truly benefitting to the customer. They try and act like a small friendly credit union that wants to help the customer but in reality, they gouge like a bank. The sad thing....they do it tax free.

Viewing 13 - 15 of 140 Reviews

Jobs at ESL Federal Credit Union

Customer Care Specialist

Teller - Geneseo Branch

Employee Communications Business Partner

Loan Payment Solutions Representative