Does ESL Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, ESL Federal Credit Union employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at ESL Federal Credit Union. This rating has decreased by 16% over the last 12 months.

How satisfied are employees working at ESL Federal Credit Union?

51% of ESL Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ESL Federal Credit Union 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ESL Federal Credit Union?

Teller (10) , Bank Teller (9) , Manager (7) , Relationship Banker (7) , Back Office (5) , Member Service Representative (4) , Teller II (4) , Intern (3) , Student Teller (3) , Teller I (3) , Collections (2) , Information Technology (2) , Management (2) , Senior Teller (2) , Telebanker (2)

What are the pros of working at ESL Federal Credit Union according to real employee reviews?

"Benefits were decent and met my needs" ((in 14 reviews)); "Great company and environment and a culture thats focused on community." ((in 8 reviews)); "Great core values and company" ((in 7 reviews)); "friendly work environment and some co" ((in 4 reviews)); "Best supporting staff and employees" ((in 4 reviews))

What are the cons of working at ESL Federal Credit Union according to real employee reviews?

"The pay could be better." ((in 9 reviews)); "ESL has so many managers that its hard to figure out what they all do and why they are all paid so much." ((in 8 reviews)); "Poor management with minimal room for development." ((in 7 reviews)); "Limited training." ((in 4 reviews)); "They say they want to empower employees to make decisions, but senior management is always involved and often overturns the recommendations of staff." ((in 3 reviews))

What are employees saying about ESL Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ESL Federal Credit Union layoffs and their outlook for job security at ESL Federal Credit Union in 2026.

What are the top reviewed ESL Federal Credit Union locations?

Rochester , Pittsford , Webster , Charlotte , Greensboro , Punta Gorda , Greece

ESL Federal Credit Union reviews

3.4

51% would recommend to a friend

(140 total reviews)

Faheem A. Masood

54% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ESL Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ESL Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

140 reviews

1.0

Feb 14, 2023

.

Mortgage loan processor

Recommend

CEO approval

Business Outlook

Pros

n/a, n/a, n/a, n/a, n/a

Cons

poor leadership from the top., atrocious middle management

1.0

Jun 3, 2022

lots of stress for below industry pay standards

Internal help desk

Recommend

CEO approval

Business Outlook

Pros

great community, volunteer opportunities, positive employee culture for lower level employees

Cons

training has drastically decreased in the last 3 years and workloads have increased. hiring process is not as rigorous and we are hiring just about anyone. this would be fine if our training standards hadnt decreased, but now it sets new employees up for failure without support unless theyve already worked in banking.

ESL Federal Credit Union Response

4y

Thank you for taking the time to share your experience at ESL. We value everyone’s feedback and want to make sure we do all that we can to support a positive experience for all employees. We will be sure to share your feedback with the appropriate teams at ESL.

1.0

Jul 19, 2016

Teller - Horrible work place - Its all sales and numbers no one stays long!!! NO FUTURE!!

Teller i

Recommend

CEO approval

Business Outlook

Pros

Leaving at the end of the day to get away from this horrible place to work. Looking for a new job where they value employees and have opportunities for advancement not just use you like a slave.

Cons

Very sales oriented. Too much pressure for sales. Management does not make it seem like its a sales oriented job during interviews but the pressure starts from day one. Thus, a lot of turnover. How much turnover????. I was told over 3000 tellers/supervisors have gone through the branches and left or were fired in the last 8 years. Does not promote from within instead hiring staff from outside the company. This leads to inexperienced people in their roles. Branches are not operating at their peak performance in sales, operations, or customer service… Its a credit Union but they are out to make money. They do not care about you the employee or the members.

Viewing 10 - 12 of 140 Reviews

Jobs at ESL Federal Credit Union

Customer Care Specialist

Loan Payment Solutions Representative

Teller - Merchants Road