Is EXL Service a good company to work for?

EXL Service has an overall rating of 3.5 out of 5, based on over 8,377 reviews left anonymously by employees. This rating has been stable over the past 12 months. 60% of employees would recommend working at EXL Service to a friend and 60% have a positive outlook for the business. The best reviews about EXL Service have been left by employees working as Analytics Consultant , Lead Assistant Manager and Senior Manager .

Does EXL Service pay their employees well?

According to anonymously submitted Glassdoor reviews, EXL Service employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at EXL Service. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at EXL Service?

60% of EXL Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated EXL Service 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at EXL Service?

Business Analyst (548) , Assistant Manager (506) , Consultant (371) , Lead Assistant Manager (333) , Manager (281) , Senior Consultant (251) , Senior Associate (230) , Associate (229) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (143) , Analyst (124) , Customer Service Representative (116)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 943 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 280 reviews)); "Good people and a good" ((in 187 reviews)); "Work environment is good and smooth" ((in 178 reviews)); "Good work life balance, Work from home" ((in 147 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 619 reviews)); "Poor management and lack of project coordination." ((in 355 reviews)); "Low pay for skills required and work can be mundane" ((in 188 reviews)); "Low Compensation and Salary which can be demotivating" ((in 91 reviews)); "Too much office politics that growth becomes selective" ((in 45 reviews))

What are employees saying about EXL Service layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about EXL Service layoffs and their outlook for job security at EXL Service in 2026.

What EXL Service locations have received the highest employee ratings?

Pittsburgh , Denver , Overland Park , Boston , Hartford , Houston

EXL Service reviews

3.5

60% would recommend to a friend

(8,144 total reviews)

Rohit Kapoor

77% approve of CEO

60% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Career opportunities

3.0

Senior management

3.0

Compensation and benefits

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Oct 7, 2019

Avoid this company if possible

Master auditor

Recommend

CEO approval

Business Outlook

Pros

Equipment provided, mileage reimbursed, weekly bonus’

Cons

SOP/policies seem to be made up by area management, management only cares about revenue, equipment/software never seems to work, very poor work/life balance, review process takes 3-5 days

2.0

Mar 10, 2019

Not reliable for long-term work

Subrogation specialist

Recommend

CEO approval

Business Outlook

Pros

Relaxed workplace, free coffee, good direct managers, ability to work from home

Cons

They hired me and threw me in the deep end to learn a position basically by myself. Once I created a workflow, they had me teach an overseas team, then laid me off due to restructuring. So that team I trained took over my job (because it is cheaper to pay three people in India than one in the US). Also, in general, everyone is overflowing with work and teams do not take time to communicate properly. My direct manager was so extremely stressed that he was sick almost all the time. He was very sweet and tried to stay in contact with us, but because he worked incessantly his response time was poor at times. He was overworked and undervalued.

EXL Service Response

6y

Thank you for your feedback. The overall market is undergoing a change and because of which it forces companies to look at what areas have more potential and need investment. Strategies and structures change to support the growth areas. While profitability is an important aspect, there are other factors that contribute to the shift in focus.

1.0

Mar 8, 2019

No Real Analytics Project and Terrible Leadership

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Just one pros, regular salary credit

Cons

1. Bad client management, client satisfaction is weighted over employee always. 2. Work life balance is terrible, and when projects are not even interesting (hardly any analytical project) the will to carry on dies pretty quick 3. Tiring working with team which is entirely located offshore 4. No career path, no training, no employee engagement

EXL Service Response

6y

Thank you for your feedback. EXL is in the growth stage with tremendous potential and the strategy is to propel that by taking on new work. There will always be different type of projects. While we do have personal development programs rolled out on a periodic basis, it does still need more attention. We are working on enhancing our capability development initiatives in the US Geo. We encourage a healthy work-life balance, while some work can be demanding because of deliverables, there are down-times too and that is the nature of the consulting type of business.

Viewing 34 - 36 of 8,144 Reviews

Jobs at EXL Service

Outbound Mail Coordinator

Medical Records Document Processor

EXL Service

EXL Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Avoid this company if possible

Not reliable for long-term work

No Real Analytics Project and Terrible Leadership

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